Intel HD Graphics 2500 gives blue screen at certain times

[AMcDo2]

Hello.

The problem that I am having has been going on for a while now. I have looked at many forum threads stating similar problems to the one I am having, but most of them don't explain exactly the same problem I am experiencing. I'm not sure exactly when this problem began, but I do know that it was recent. I am currently using the absolute latest driver for my display adapter (3rd generation Intel HD 2500), version 10.18.10.3496, released on 3/12/2014. I have ran previous versions of this driver, which all do not solve my problem (it continues to occur on these previous versions). Whenever I run certain programs, websites, or games, the computer screen will briefly freeze up and then show the blue screen error. This only happens with specific programs/websites/games. Each time the blue screen occurs, the error message is different, such as BAD_POOL_HEADER, then SYSTEM_SERVICE_EXCEPTION etc. It could be that this display adapter is incompatible with certain programs or displays and such, since I have noticed that the Microsoft Display Adapter works fine displaying these things, but it also won't let me view some things. I've already tried rolling back the driver, installing previous versions, and uninstalling in safe mode then reinstalling the driver. My PC is a Samsung Series 7 All-in-One (ATIV One 7).2

[Kevin_M_Intel]

Hi corncakes11,

I am sorry you are having problems with your system but let me help you.

Based on your description, I would like you to try the following steps:

1. Uninstall the current driver. Here you have some instructions:

http://www.intel.com/support/graphics/sb/CS-034574.htm http://www.intel.com/support/graphics/sb/CS-034574.htm

1. Download the latest driver that can be downloaded here:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714

If you get a notification message during the installation, it indicates that your computer manufacturer does not allow the installation of generic Intel video drives. You are required to install drivers from your computer manufacturer.

You may try to force the installation of Intel generic drivers by performing manual procedure, see here for instructions:

http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm

Here is the zip version of the video driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714

[AMcDo2]

This did not solve my problem, but worsened it. I did not have a big problem before doing this, but now it returned to doing the same thing as it did when I posted this.

[AMcDo2]

It may help if I add that when the graphics driver stops responding, there will be a message saying that the Intel HD Graphics Driver for Windows 8(R) has stopped responding and has recovered, or something similar. This doesn't always happen. Sometimes the blue screen will occur without a warning message when I use certain programs or websites. The screen will become pixelated and the blue screen will proceed.

Austin

[Kevin_M_Intel]

I am sorry to hear that. You can try the steps at the following link and if issue persists, it will be necessary to contact Samsung for them to help you with their special drivers or replace the unit if necessary:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542