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Catalin96
Beginner
231 Views

Intel HD Graphics 4600 black screen after re-installing Win 10

Hello,

I encounter some difficulties with my Asus laptop after I’ve re-installed the Win 10 Pro.
Basically, when I turn on the laptop, it loading the Bios and after that, the display turns black.
I've been with the laptop at a service center and they didn’t found any hardware problem.

This are the specs of my laptop:
Windows 10 Pro 64 bit, ver. 1909

Intel HD Graphics 4600 & Nvidia GTX 850M

Intel(R) Core(TM) i7-4710HQ CPU @ 2.50Ghz

8GB of RAMs and Samsung 850EVO of 500GB

And the things I've tried:
• re-installing the windows and graphics drivers
0 Kudos
3 Replies
Maria_R_Intel
Moderator
208 Views

Hello Catalin96,

 

Thank you for posting on the Intel* Community.

Please, provide us with the  below information:

  • Could you please confirm if this happens before signing in to Windows* 10?
  • What is the model number of the laptop?
  • Does this issue happen if you connect an external monitor to the laptop?
  • What is the driver version you have installed?

 

Best regards,

Maria R.

Intel Customer Support Technician

 

Maria_R_Intel
Moderator
184 Views

Hello Catalin96,


Were you able to check the previous post?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


Maria_R_Intel
Moderator
175 Views

Hello Catalin96,


We have not heard back from you, so we will close this thread. If you need further assistance, please create a new thread.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 

 


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