Intel HD Graphics 530 driver crashing

[ICust31]

Hello,

I got a new Asus Windows 10 64-bit laptop that has both Intel HD graphics 530 and nVidia GeForce GTX 960m dedicated graphics. When browsing the web, especially while using Google Images, my computer freezes up for a second, unfreezes, and I get a notifcation saying the Intel HD graphics driver crashed and recovered itself. This happens multiple times per day and there are no driver updates yet from the Asus website as this is a new model of laptop.

I've also had a couple of blue screens due to "VIDEO_SCHEDULER_INTERNAL_ERROR" that I believe is related, as it freezes up while browsing the web much like the driver crashes, but then it goes to a black screen for a couple of seconds and then the blue screen.

[LJame4]

I just tested disabling C-state. It actually seems to make the random blank screens appear more often. I re-enabled it. Waiting for new Intel drivers to solve my problem.

[CCris2]

Do you have other pc ?

[BJone18]

@teachme: Sorry I have no information on side effects, I was just happy to use Windows 10 without the screen/monitor flashing blank randomly 10 times a minute (with a 2007 22" Dell monitor). Normally when first using the system after a while being left idle, any scrolling / clicking seemed to kill the video long enough for the monitor to blank out. Nothing in the event logs or any trace.

I have a Desktop PC and with the low power consumption of the Skylake CPU, it was the least of my concerns. With a temperature probe on the back of the chip/motherboard and have noticed no increase above 27 Degrees C (same as before turning off C states).

I suspect that not everyone has access to such BIOS settings and may only benefit a few users/sufferers as there seems to be a myriad of strange cause/effect and fixes reported for the problem. But it might help point Intel toward releasing a driver fix soon or could be a motherboard/BIOS issue.

EDIT: Just to report back that disabling all C-States in BIOS settings really is one candidate fix for the HD 530 iGPU flashing display (drop out) on Windows 10.

EDIT2: After more than a week I have seen 2 brief monitor drop outs, which is a greatly improved situation than before when the various BIOS C-states options where supplied default enabled.

[LJame4]

My random black screen problem is getting worse. My PC is almost unusable now. Would buying an external graphics card solve the problem? I need to work and this Intel bug has caused me lots of lost productivity. I do not mind spending that extra money if it solves my problem. What I am worried is that this Intel bug will cause external graphics card to fail as well.

I am using Intel i7-7600 and MSI Bazooka B150m motherboard.

[CCris2]

Did u test pc on another monitor, or monitor on another pc ?

You should be sure you don't have a monitor problem.

[LJame4]

The monitor works on another PC. So, the monitor should be working.

[CCris2]

You bought pc from internet or from a pc shop in your town ?

If yes I advise to go with pc in service, it maybe a mainboard problem and not CPU.

More precisely the DVI/HDMI controller on the mainboard.

[LJame4]

Even if it is the HDMI controller problem, is it correct to say if I change to external graphics card, this problem will be solved?

[CCris2]

Normally yes, because you will connect the monitor on the discrete video card. But I would go for a check in service, if you have the possibility, especially if computer is new, just to be sure the mainboard does not have any other hardware problems.

Only way that you can have problems with another video card is if there is a problem with the pcie connector.

[CCris2]

You still didn't answered me what memory you have ?

I heard people having problems because memory/mainboard incompatibility. The mainboard was making wrong settings for the memory.

[CCris2]

And you have new bios released on 12 this month with new GOP (graphical bios)

[LJame4]

Hi Ronin,

Thanks for all the help rendered so far. My Intel HD 530 integrated graphics card problems are finally solved! The solution is to spend the extra money to buy a Nvidia graphics card. Count it on my bad luck. Intel HD 530 integrated graphics card is hopeless and I cannot afford to have my productivity lost through constant screen flickering and random blackouts. Just replace the Intel integrated graphics card with Nvidia graphics card and my problems are all solved! It was money well spent! Next time, I will be extra careful when I see "Intel Inside".

[CCris2]

Hi teachme,

So your intel HD 530 is not flickering anymore or you bought a discrete video card ?

It is not CPU-igpu fault, is mainboard fault, bad engineering, bios programming, or even a bad component on mainboard, all of these lead to bad quality check from MSI ...

[LJame4]

I bought a discrete video card. My PC monitor no longer flicker. I thought HD530 is CPU-iGPU's fault? You mean HD530 is not "Intel Inside"?

[CCris2]

Between iGPU and your monitor is a controller on the mainboard. If that controller has a problem, or there is an incompatibility between that controller and your monitor then your monitor does all kind of problems.

And if you put another model and/or manufacturer monitor, it will not flicker. Also if you change mainboard, it may work on the monitor you have because the controller on the new mainboard will be compatible.

Anyway it's good that that the video card fixed your problem.

[LJame4]

So, it could be motherboard problem and not surely Intel's fault? Sorry to Intel that I may have jumped to the conclusion that it must be Intel's problem. However, it is rather coincidental that a Google search would turn out several users having the same problem with Intel Skylake iGPU.

[CCris2]

Users have same or similar problems because of incompatibility, or because some of them don't read the specifications and they buy a monitor that is over what is 'mainboard video output' /'Laptop'/'graphic adapter' is able to deliver. And after that they want the monitor to work at maximum resolution.

Every problem gets a solution at the end.

There are problems on all graphic adapters not only on skylake

You just don't have all picture, because you looked only for the problem you have and because skylake is new you draw the conclusion that the CPU is the problem

Only that the CPU is like the brain, and the mainboard and what is mounted on mainboard are like arms, legs, heart and blood system. If one arm broken brain can't do anything to fix it. It needs help from a doctor.

[CCris2]

Hi,

To uninstall fast any video driver you can use this utility: http://www.guru3d.com/files-details/display-driver-uninstaller-download.html Display Driver Uninstaller Download version 15.7.5.5

[DStac1]

And so Intel ? What you do with issue that cause problems for milions of users ? Any RIGHT solution ?

[idata]

Anyone have an update to fix this problem? I have a client with a bunch of new Lenovo M900 desktops with Windows 10 and they are having this issues. All the latest MS and Lenovo updates have been installed including Bios. Intel please help!

[SKalu1]

Hi everyone, just want to join in that I'm also experiencing this issue. I have a brand new Asus ROG Laptop (Model GL752VW) with Skylake i7 6700 that has issues with its integrated "HD Graphics 530" video card. The laptop also has a GTX 960M discrete video card, but the issue are clearly with the HD 530, as that is the display driver that continuously crashes at random times (4-5 times a day) and causes brief screen flickering issues.

The latest intel drivers posted by various people in the thread do nothing to mitigate the issue and rolling back to default Windows drivers is not the solution, especially since all the update software screams at you to update them once you roll back.

intel_admin and @Amy_Intel get some engineering resources on this problem stat. /thread/100807 There are other many other threads on this forum that clearly relate to similar fundamental driver issues that would probably fixed when this problem is resolved. Intel has some serious catch up work to do with the competition when it comes to driver software.