Intel HD Graphics 630 APC INDEX MISMATCH

[LKell]

After the latest driver update I started getting a blue screen every time I tried to wake up my PC from sleep status and the system started a scan before wakeup.

Message on the screen was:

stopcode: APC Index Mismatch

What failed: igdkm64.sys

I solved the issue by rolling back to driver version 22.20.16.4836 from 17.10.2017

Is there any way I can install the newest driver without having this problem?

[idata]

Hello Lukas2111

We received your inquiry and I understand that you are getting BSOD with the latest graphics driver. Please accept our apologies for any inconvenience this may be causing. We will be more than happy looking for a solution. I order to assist you better could you provide the following information?

• The Intel® System Support Utility for Windows* report, here is the link to download it

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Please attach the report file to the thread

• The version of driver that causes the BSOD
• Where was the version downloaded from (windows, OEM or Intel)

Regards, Leonardo C.

[LKell]

The report is in the attachment. I'm not sure if the driver was automatically downloaded through windows update, or through the Dell support and assist software though.

I also noticed that the new January version of the driver isn't available for download on this website anymore

[LKell]

OK, so now I am having the same issue even with the old driver:

After wakeup from sleep blue screen with the message: Your PC ran into a problem and needs to restart.....

[idata]

Hello Lukas2111

Thank you for sharing the information, just to confirm with you the BSOD started happening when the OS updated the graphics driver?Looking into the system file information I see that you have the latest graphics version 22.20.16.4836 form DELL™ you can verify that on the following link http://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=F63TC http://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=F63TC, we can try the Intel® drive version for your graphics controller you can find them on the following link: https://downloadcenter.intel.com/download/27412/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=98909 https://downloadcenter.intel.com/download/27412/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=98909 download the .zip file and follow these steps:on the keyboard press WinLogo key + r, then type in devmgmt.msc, double-click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the checkbox Delete the driver software for this device -> OK, restart the computer, and then reinstall the driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY Please let me know the outcome.Regards, Leonardo C.

[idata]

Hello Lukas2111

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back. Regards, Leonardo C.