Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Intel HD Graphics Driver Update Problem

idata
Employee
53,322 Views

Hello everyone,

I tried to update my Intel HD Graphic driver to the 15.28.15.64.3062 version that came out 03/21/2013 and I'm pretty sure I don't have that version.

I downloaded the zip and the exe version but in both case it showed me the same error message:

"this computer does not meet the minimum requirements for installing the software"

I checked and I do have all the requirements that are written in the "Installation_Readme" file. I'm only not sure about the third condition which is:

"There should be sufficient hard disk space in the directory on the system in order to install this software" because I don't know where to find

that information but i think I have space because I have about 20 GB free on my C/ disk.

 

These are my computer information:

Computer : Toshiba Satellite L655 PSK1EE

Processor : Intel(R) Core(TM) i3 CPU M370 @2.40GHz

System type : 64-bit Operating System

Windows Edition : Windows 7 Home Premium 64 bit

 

If it's not enough just tell me what to add and how to find the information about it.

Thanks For Your Help!

109 Replies
JSanc27
Beginner
6,147 Views

I need help to, I been trying for days. My driver detail

Product Detectedhttp://www.intel.com/support/graphics/sb/CS-033848.htm Intel® HD Graphics 2000Current Driver Installed

9.17.10.2932

The date: 12./12.2012.

I try to update with exe, I try to download this one, but the computer keeps telling going through the paces, and at the end it just fails to update. I've downlaoded the zip and tried it manually and nothing. The Error says I don't meet the requirements...I give up trying to navigate the web, so I came here again asking for help.

0101 - Operating System : Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)

0102 - Language : English (Regional Setting: English)

0103 - BIOS : 8.07

0104 - Processor : Intel(R) Core(TM) i3-2120T CPU @ 2.60GHz (4 CPUs), ~2.6GHz

0105 - Memory : 8192MB RAM

0106 - Available OS Memory : 8058MB RAM

0107 - Page File : 3507MB used, 12742MB available

0108 - Windows Dir : C:\windows

0109 - DirectX Version : DirectX 11

0110 - DX Setup Parameters : Not found

0111 - User DPI Setting : Using System DPI

0112 - System DPI Setting : 96 DPI (100 percent)

0113 - DWM DPI Scaling : Disabled

0114 - DxDiag Version : 6.02.9200.16384

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23377 Download Center

Intel® HD Graphics Driver for Windows 7/8/8.1 64-bit.
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yling2
Beginner
6,147 Views

graphics driver update problem!!!!! I tried to look for software that able to update my graphics driver,but I could not find.Please help me.

computer manufacturer: Acer aspire 4738Z

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Kevin_M_Intel
Employee
6,147 Views

JohnShepard,

You can try the latest driver for your controller at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23377&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09&OSVersion=Windows%208%2C%2064-bit*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09

Levanite,

The driver you are trying to install is a very old driver. Please try this one:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers

PaoPao5,

The graphics controller in your unit is different than the ones above so you need to download the following driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22521&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22521&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers

WinterTree,

The driver you computer requires to work fine can be downloaded at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22521&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22521&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers

In case you guys are having problems to install the driver and get errors like "This computer don't meet the requirements" you can try the manual driver installation. You can get the steps at the following link:

http://www.intel.com/support/graphics/sb/CS-022355.htm http://www.intel.com/support/graphics/sb/CS-022355.htm

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MRyde1
Beginner
6,147 Views

I have the same problem. Downloaded the Win64_15338 driver and it shows a message '"This Operating System Is Not Supported", tried all the older ones as well, no luck. 

Tried to update them manually, but system responds that drivers (generic ones) doesn't need updating.

I have 64-bit Win 7 installed and I downloaded 64-bit drivers, so that't out of the question. CPU is haswell i3-4130. What else the problem could be?

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PCana1
Beginner
7,077 Views

Hello,

I am having the same problem, i can't update my Intel HD Graphic driver

I have tried to use a multitude of the downloads but none seem to be working they all pop up with the same error message: "this computer does not meet the minimum requirements for installing the software" Here are my computer's specs:

 

Operating System: Windows 7 Ultimate 64-bit

System Manufacturer: INTEL_

System Model: DH61ww__

Processor: Interl(R) Core(TM) i5-3470 CPU @ 3.20GHz (4CPUs), ~3.2GHz

Memory: 4096MB RAM

 

Display

Name: NVIDIA Geforce 210

Manufacturer NVIDIA

Chip Type: GeForce 210

DAC TYpe: Integrated RAMDAC

 

 

Thanks for your Help!

 

 

ROBERT_U_Intel
Employee
7,077 Views

@PrinceKobe It looks like you have an Nvidia Gefrorce 210 graphics card installed in your system. Have you Tried downloading the latest driver http://www.nvidia.com/object/win8-win7-winvista-64bit-320.18-whql-driver.html from Nvidia for the Geforce 210?

DPand7
Beginner
7,077 Views

Same happend here!

I downloaded a graphic driver update for my Intel(R) HD Graphics 2000 with Package ID: w_MSDK-SNB_p_2.0.061 and Package Contents: w_MSDK-SNB, but it shows a message '"Your computer does not meet the minimum requirement for installing the software." I'v checked all the necessary requirements but i found all were sufficient to install ! Sir please do me a favour and help me...

My COMPUTERS Specifications:

  • Windows 7 Home Premium
  • Processor: Intel(R) Core(TM) i3-2100 CPU @ 3.10 GHz
  • Installed RAM: 2.00 GB
  • System Type: 32-bit Operating System
AWell5
Beginner
7,077 Views

Similar problem: updated my Intel HD graphics driver to version 9.17.10.3062, and my pc no longer sees my Sony Bravia. Shows only "default monitor", and I cannot properly adjust screen resolution. My system is a Gigabyte H67A-UD3H-B3 board with the Core i3-2100t processor and 8GB ram, running Win7 ultimate, 64-bit, SP1. Device manager shows:.... Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)..... Everything worked fine until the update.

I found an "Intel INF installation" version 9.3.0.1021 at the Gigabyte site, but do not know enough to know if this is needed, or even how to check. Any and all assistance greatly appreciated!

Kevin_M_Intel
Employee
7,077 Views

Hello MontanaAndy,

Can you please post the dxdiag report here?

AWell5
Beginner
7,077 Views

Here are the display page and system page from dxdiag:

and:

dxdiag was new to me. Looks like the driver didn't install, though it shows the properly updated version under driver for display in the device manager. Any suggestions on how to proceed are appreciated...

Kevin_M_Intel
Employee
7,077 Views

Hello MontanaAndy,

It is important to mention that the drivers we have from our side are generic drivers. This is because we provide the hardware to the system manufacturer and they will design special drivers for their units.

You can try our generic driver by downloading it at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22628&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09

If during the installation of the Intel generic drivers you get this message: "driver not validated on this computer", go here for further instructions:

http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm

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JTorr12
Novice
6,147 Views

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601)

Language: English

Bios: Default System BIOS

Processor: Intel(R) Atom(TM) CPU D2500 @ 1.86GHz (2CPUs). ~1.9GHz

I need graphics driver. Thank You

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Kevin_M_Intel
Employee
6,147 Views

Hello Joseph61235,

Please note that is better to open a new thread so that we can provide the information and not lose track of the conversation in the forum.

In your case, I recommend you opening a new Thread at the following link and post all the information about your graphics controller:

/community/tech/graphics http://communities.intel.com/community/tech/graphics

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GGlyk
Beginner
6,147 Views

Intel HD Graphics don't work and when i try to install the drivers it tells that my system isn't compatible... could you help me please?

Time of this report: 7/20/2013, 08:58:34

Machine name: GIORGOS-HP

Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130410-1505)

Language: Greek (Regional Setting: Greek)

System Manufacturer: Hewlett-Packard

System Model: HP G62 Notebook PC

BIOS: Default System BIOS

Processor: Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz (4 CPUs), ~2.5GHz

Memory: 4096MB RAM

Available OS Memory: 3894MB RAM

Page File: 1765MB used, 6096MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

KKris12
Beginner
6,147 Views

Hello!

I just bought a laptop, ASUS K55a Sx477H,:

Processor: Intel Pentium Dual Core B980 (2,4 GHz, 2 MB cache)

Chip: Intel HM76 Express

Memory: 8 GB DDR III 1333 MHz

Operating System: WIndows 8

Intel HD 4000

WHat is the latest driver? And where can i download?

This is have got an Intel HD 4000 , but when i go to the graphics settings, it's just tell me: Intel HD Graphics. Why not Intel HD 4000?

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JTorr12
Novice
6,147 Views

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601)

Language: English

Bios: Default System BIOS

Processor: Intel(R) Atom(TM) CPU D2500 @ 1.86GHz (2CPUs). ~1.9GHz

I need graphics driver. Thank You

csala4
Beginner
6,147 Views

Kevin maybe you can help me. I recently upgraded my Dell inpiron N1150 laptop from windows 7*64-bit* to windows 8.1*64-bit*. I've been having a issues with my graphics card, Intel HD family 3000. I start up my laptop and after the windows boot screen finishes i go to a black *lit* screen and nothing else happens. I went into safe mode and reverted my gpu to windows basic. i restarted my laptop and it worked for a while but the problem still comes back. I've talked with the microsoft community and they suggest i uninstall my gpu and reinstall it by switching the compatibility to windows 7 but everytime i install the driver i get. "Your computer does not meet the minimum requirements". So if you could please show me the right driver i would be happy.

OS-Windows 8.1 pro

Pross-Intel(R) Core(TM) i5-2430M CPU 2.40GHz

RAM-6GB

GPU- Intel HD family 3000

System- Dell Inspiron N1150

Kevin_M_Intel
Employee
6,147 Views

Hi carlos_dinosario,

Please open a new thread on the link below for us to assist you in the best way:

/community/tech https://communities.intel.com/community/tech

SDewa1
Beginner
6,147 Views

Hello

i have a laptop with spec :

Toshiba Satellite C840

 

Intel Core i3 3110M

4GB DDR3

AMD Radeon HD 7610M

Windows 7 Home Premium x64

My processor is an ivy bridge architecture right? which is featured with HD Graphic 4000. I already installed AMD Catalyst driver for the GPU, but i want to set the switchable graphic on it. So i tried to install the HD Graphic driver, but it's always error and it said :

"Your computer does not meet the minimum requirement for installing the software"

I also tried to download the driver from toshiba, but it's also the same. please help ......

P.S : Sorry for bad English

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