Intel HD Graphics Driver Update Problem

[idata]

Hello everyone,

I tried to update my Intel HD Graphic driver to the 15.28.15.64.3062 version that came out 03/21/2013 and I'm pretty sure I don't have that version.

I downloaded the zip and the exe version but in both case it showed me the same error message:

"this computer does not meet the minimum requirements for installing the software"

I checked and I do have all the requirements that are written in the "Installation_Readme" file. I'm only not sure about the third condition which is:

"There should be sufficient hard disk space in the directory on the system in order to install this software" because I don't know where to find

that information but i think I have space because I have about 20 GB free on my C/ disk.

These are my computer information:

Computer : Toshiba Satellite L655 PSK1EE

Processor : Intel(R) Core(TM) i3 CPU M370 @2.40GHz

System type : 64-bit Operating System

Windows Edition : Windows 7 Home Premium 64 bit

If it's not enough just tell me what to add and how to find the information about it.

Thanks For Your Help!

[Kevin_M_Intel]

Hi Shahnank,

Please open a new thread on the link below for us to assist you in the best way:

/community/tech https://communities.intel.com/community/tech

[FNur]

um i can't describe so i'm just going to display the picture

tried to install this :

got this notice :

my cpu system :

[NJova]

Hi

I have Toshiba Satellite c660 windows 7 professinal 32 bit.The problem is when i wanna try automatic update on Intel Corpotration Display-Intel (R) HD Grapshics Family it says failed.I try everything,driver genius end stuff like that.But it would not update.Can anyone help me.

Tnx!

King regards!!!

Sorry for my bad english

[Kevin_M_Intel]

Hi Timbic,

Please install the driver at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23376 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23376

If you are having problems to install this driver, please try with the manual driver installation:

http://www.intel.com/support/graphics/sb/CS-033915.htm http://www.intel.com/support/graphics/sb/CS-033915.htm

If the problem persists, please try the driver provided by Toshiba that has been specifically designed for your computer.

[CTara]

Hello,

I am having the same problem, i can't update my Intel HD Graphic driver

I have tried to use a multitude of the downloads but none seem to be working they all pop up with the same error message: "this computer does not meet the minimum requirements for installing the software" Here are my computer's specs:

Operating System: Windows 7 Premium 64-bit

System Manufacturer: ACER

System Model: Aspire M3985

Processor: Interl(R) Core(TM) i5-3450 CPU @ 3.10GHz (4 CPUs), ~3.1GHz

Memory: 8192 MB RAM

Display

Name: Intel(R) HD Graphics

Manufacturer Intel Corporation

Chip Type: Intel(R) HD Graphics Family

DAC TYpe: Internal

Thanks for your time and assistance!

[HFrit]

Hi Kevin,

Would you be able to take a look at my computer's graphics and let me know a way I can upgrade the driver? I have tried to DL the latest and of course I do not meet the system requirements. I have an HP Pavilion laptop 2009

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.130318-1532)

System Manufacturer: Hewlett-Packard

System Model: HP Pavilion dv6 Notebook PC BIOS: Default System BIOS Processor: Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz (2 CPUs), ~2.2GHz

Display Devices

--------------- Card name: Mobile Intel(R) 4 Series Express Chipset Family Manufacturer: Intel Corporation Chip type: Mobile Intel(R) 4 Series Express Chipset Family

Display Memory: 1695 MB

Dedicated Memory: 64 MB Shared Memory: 1631 MB Current Mode: 1366 x 768 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: LP156WH2-TLQ1 Monitor Id: LGD021B Native Mode: 1366 x 768(p) (59.636Hz) Output Type: Internal Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32Driver File Version: 8.15.0010.1808 (English) Driver Version: 8.15.10.1808 DDI Version: 10 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 6/3/2009 11:16:00, 5613568 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B78E66-6902-11CF-9C74-2D16A7C2C535} Vendor ID: 0x8086 Device ID: 0x2A42 SubSys ID: 0x3627103C Revision ID: 0x0007 Driver Strong Name: oem3.inf:Intel.Mfg.NTamd64:iCNT0:8.15.10.1808:pci\ven_8086&dev_2a42 Rank Of Driver: 00E62001

[HFrit]

sorry forgot DAC is Internal...if that helps

[Kevin_M_Intel]

victor90,

Please disconnect the graphics card you have in the system and then try installing the driver at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405

If you get a notification message during the installation, I recommend trying the manual driver installation. Here are the steps:

http://www.intel.com/support/graphics/sb/CS-033915.htm http://www.intel.com/support/graphics/sb/CS-033915.htm

Fransua63,

In your case, I recommend you to uninstall the current driver by doing the instructions at the following link:

http://www.intel.com/support/graphics/sb/CS-034574.htm http://www.intel.com/support/graphics/sb/CS-034574.htm

After that, download and install the latest driver at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405

If during the installation you get a notification/error message try the manual driver installation. Here are the steps:

http://www.intel.com/support/graphics/sb/CS-033915.htm http://www.intel.com/support/graphics/sb/CS-033915.htm

HDK123,

I recommend you installing the latest driver for your controller. Here is the download link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22167 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22167

In case

If during the installation you get a notification/error message try the manual driver installation. Here are the steps:

http://www.intel.com/support/graphics/sb/CS-033915.htm http://www.intel.com/support/graphics/sb/CS-033915.htm

When installing the drivers and following all these steps the issue persists, I recommend you contacting the computer manufacture for them to provide the driver specifically designed for the computer.

[JKoni]

Hey Kevin,

I have similar problem with mine computer in this specs:

Operating System: Windows 8.1 Pro 64-bit

System Manufacturer: Dell

System Model: Dell Vostro 3300 BIOS: Default System BIOS Processor: Intel(R) Core i3-370m

Physical Memory: 7990 MB

Display Devices

--------------- Card name: Mobile Intel(R) HD Graphics Manufacturer: Intel Corporation

Minimal Graphics Memory: 32 MB

Maximum Graphics Memory: 1696

Graphics Memory in use 103 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Driver Version: 8.15.10.2900

Operating System (6.2.9200)

DirectX Version 10.1

Would you be able to take a look at my computer's graphics and let me know a way I can upgrade the driver?

[Kevin_M_Intel]

Jakubk, the latest driver we have for your graphics controller is for Win 7 only. Since you have win 8.1, my best recommendation is to contact the Computer Manufacture so they can provide the drivers for your system.

[JKoni]

So i guess there's no newer than my actual driver because DELL.com doesn't provide any other. I thought you (intel) suppose to care about drivers to yours processors with newest os, which you also support. What a shame:(

greetings from Poland!

[CSerr1]

Hey Kevin,

I have similar problem with mine computer in this specs:

Operating System: Windows 8.1

System Manufacturer: Samsumg Electronics

Processor: Intel(R) Core(TM) i7-3635QM CPU @ 2,40GHz 2,40 GHz

Installed memory (RAM): 8,00 GB (7,71 usable)

System type: 64-bit Operating System, x64-based processor

Computer: Computer Type ACPI x64-based PC Operating System Windows 8.1 Home Edition OS Service Pack [ TRIAL VERSION ] Internet Explorer 9.11.9600.16521 DirectX DirectX 11.0

Display: Video Adapter Intel(R) HD Graphics 4000 (2112 MB) Video Adapter Intel(R) HD Graphics 4000 (2112 MB) Video Adapter Intel(R) HD Graphics 4000 (2112 MB) Video Adapter NVIDIA GeForce GT 640M (1024 MB) Monitor Generic PnP Monitor

When I try to upgrade the driver downloading by the link (http://dlcdnet.asus.com/pub/ASUS/OCA/nb/Win8.1/Graphic/Intel/V10.18.10.3383_Win8.1_64.exe http://dlcdnet.asus.com/pub/ASUS/OCA/nb/Win8.1/Graphic/Intel/V10.18.10.3383_Win8.1_64.exe) that the Action Center recomends the message about the requirements appears.

[Kevin_M_Intel]

Jakubk, It is important to mention that we provide the hardware to Computer Manufacture and they will design and create drivers for their systems. So the limitations are set by the Computer Manufacture.

Carloscaires,

Did you try the steps provided above?

[astor1]

I cant seem to update my driver, the download service on the website wont work, and the manual download keeps saying not compatable (after the initial driver download). i have a 64 bit asus vivo book, it is running windows 8 and i have an intel hd 4000 on driver version 9.17.10.2867. my processor is an intel core i5-33117u with 6gb installed ram. this issue is making games like starmade and second life unplayable.

[Kevin_M_Intel]

Please try this driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714

In case you have a notification message during the installation, try with the manual driver installation steps provided above.

[lmili]

Kevin could you tell me which driver should i install cause i just can't find it?

Name: Intel(R) HD Graphics Family

Manufacturer: Intel Corporation

Chip Type: Intel(R) HD Graphics Family

DAC Type: Internal

Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz (4 CPUs)

[DShyn]

hi, sorry for my bad english, i'm french ^^

i have a problem when i try to update my intel graphics HD 4000: i choose the automatically update, it extract on my computer and then i have an error message: not compatible.

Product Detectedhttp://www.intel.com/support/graphics/intelhdgraphics4000 Intel® HD Graphics 4000Current Driver Installed10.18.10.3308Newer Driver Available:15.33.18.64.3496 (10.18.10.3496)

Download Now

File Size:140 MBhttp://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714 Detailed Driver Description & Driver Documentation

this is current driver and the newer driver what i need.

my labtop is a windows 8.1

my processor: intel(r) core(tm) i3-3217u cpu @ 1.80 ghz

have you an idea or a fix?

thanks

Kaisoka

[Kevin_M_Intel]

oloshmrtvi93,

Please try this driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23764 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23764

Kaisoka,

Please try the steps mentioned at this link:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

Carloscaires

Please also check the steps at this link:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

[TGawa]

hi kevin. i tried the driver in my pc but the same error occured.your pc does not meet the minimum requirements..anyway thank you for looking into the matter.

these are some files that might help.

[Kevin_M_Intel]

Tush,

Thanks for the information. Have you tried the steps from this link?

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

[TGawa]

yup i hv tried the steps and still the error message occurs. i dont know what is the problem with my pc.