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Alright... So I just bought this new Asus Notebook, and there is only one game that I want to play on it. The game is having Graphics issues and the only thing I can think of is the Graphics Card Drivers. I can't seem to get any Driver to work solidly and when I go into my Device Manager to look at my Graphics Card Properties, the Driver date is 4/30/2014. I highly doubt that is the latest driver for the Graphics Card. When I select 'Update Driver' in that menu, it says that it's up to date. My wife had the same issue with the same game but it was fixed after she updated her NVIDIA Graphics Card. Here are my specs:
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System Information
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Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140221-1952)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: Q502LA
BIOS: Q502LA.204
Processor: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz (4 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 8076MB RAM
Page File: 2906MB used, 7088MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
DxDiag Version: 6.03.9600.16384 64bit Unicode
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Display Devices
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Card name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_168D1043&REV_0B
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD0457
Native Mode: 1920 x 1080(p) (60.020Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3540 (English)
Driver Version: 10.18.10.3540
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 4/23/2014 14:58:32, 26175360 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4956-11CF-277E-8736B6C2C735}
Vendor ID: 0x8086
Device ID: 0x0A16
SubSys ID: 0x168D1043
Revision ID: 0x000B
Driver Strong Name: oem27.inf:5f63e5341cc65b69:iHSWM_w81:10.18.10.3540:pci\ven_8086&dev_0a16&subsys_168d1043
Rank Of Driver: 00DA0001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Do I need to up my dedicated memory? Is it just a matter of Intel not liking the game? [I highly doubt that]
Please help!
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The latest graphics driver would be version: 4156, you can download this driver here File name: https://downloadcenter.intel.com/downloads/eula/24785/Intel-Iris-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit?httpDown=http://downloadmirror.intel.com/24785/a08/win64_153618.exe win64_153618.exe
In most cases, the computer manufacturer has already configured the system to use the maximum amount of graphics memory that is possible for your particular computer model. Sometimes you can change these values through BIOS level.
If you are interested in additional information see graphics memory frequently asked questions:
http://www.intel.com/support/graphics/sb/CS-029090.htm Graphics Drivers — Graphics Memory FAQ for Windows 2000/XP/Vista/7*
Allan.
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Allan,
I get this error message when I try to update with that driver. I even checked to see if it updated regardless, and it did not.
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That message indicates that your computer manufacturer does not allow the installation of generic Intel video drives. You are required to install drivers from your computer manufacturer; however, you may try forcing the installation of Intel generic drivers by performing manual procedure, see here for instructions:
http://www.intel.com/support/graphics/sb/CS-022355.htm Graphics Drivers — Computer Manufacturer Graphics Driver Detected
Download the zip version of the video driver: File name: https://downloadcenter.intel.com/downloads/eula/24785/Intel-Iris-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit?httpDown=http://downloadmirror.intel.com/24785/a08/win64_153618.zip win64_153618.zip
Allan.
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