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MNewt1
Beginner
1,774 Views

Intel HD Graphics Family 4400 Driver Issues?

Alright... So I just bought this new Asus Notebook, and there is only one game that I want to play on it. The game is having Graphics issues and the only thing I can think of is the Graphics Card Drivers. I can't seem to get any Driver to work solidly and when I go into my Device Manager to look at my Graphics Card Properties, the Driver date is 4/30/2014. I highly doubt that is the latest driver for the Graphics Card. When I select 'Update Driver' in that menu, it says that it's up to date. My wife had the same issue with the same game but it was fixed after she updated her NVIDIA Graphics Card. Here are my specs:

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System Information

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Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140221-1952)

Language: English (Regional Setting: English)

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: Q502LA

BIOS: Q502LA.204

Processor: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz (4 CPUs), ~2.4GHz

Memory: 8192MB RAM

Available OS Memory: 8076MB RAM

Page File: 2906MB used, 7088MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 120 DPI (125 percent)

DWM DPI Scaling: UnKnown

DxDiag Version: 6.03.9600.16384 64bit Unicode

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Display Devices

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Card name: Intel(R) HD Graphics Family

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_168D1043&REV_0B

Display Memory: 1792 MB

Dedicated Memory: 32 MB

Shared Memory: 1760 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD0457

Native Mode: 1920 x 1080(p) (60.020Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3540 (English)

Driver Version: 10.18.10.3540

DDI Version: 11.1

Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 4/23/2014 14:58:32, 26175360 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4956-11CF-277E-8736B6C2C735}

Vendor ID: 0x8086

Device ID: 0x0A16

SubSys ID: 0x168D1043

Revision ID: 0x000B

Driver Strong Name: oem27.inf:5f63e5341cc65b69:iHSWM_w81:10.18.10.3540:pci\ven_8086&dev_0a16&subsys_168d1043

Rank Of Driver: 00DA0001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

D3D9 Overlay: Supported

DXVA-HD: Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

Do I need to up my dedicated memory? Is it just a matter of Intel not liking the game? [I highly doubt that]

Please help!

Tags (1)
0 Kudos
3 Replies
Allan_J_Intel1
Employee
180 Views

The latest graphics driver would be version: 4156, you can download this driver here File name: https://downloadcenter.intel.com/downloads/eula/24785/Intel-Iris-and-HD-Graphics-Driver-for-Windows-... win64_153618.exe

In most cases, the computer manufacturer has already configured the system to use the maximum amount of graphics memory that is possible for your particular computer model. Sometimes you can change these values through BIOS level.

If you are interested in additional information see graphics memory frequently asked questions:

http://www.intel.com/support/graphics/sb/CS-029090.htm Graphics Drivers — Graphics Memory FAQ for Windows 2000/XP/Vista/7*

Allan.

MNewt1
Beginner
180 Views

Allan,

I get this error message when I try to update with that driver. I even checked to see if it updated regardless, and it did not.

Allan_J_Intel1
Employee
180 Views

That message indicates that your computer manufacturer does not allow the installation of generic Intel video drives. You are required to install drivers from your computer manufacturer; however, you may try forcing the installation of Intel generic drivers by performing manual procedure, see here for instructions:

http://www.intel.com/support/graphics/sb/CS-022355.htm Graphics Drivers — Computer Manufacturer Graphics Driver Detected

Download the zip version of the video driver: File name: https://downloadcenter.intel.com/downloads/eula/24785/Intel-Iris-and-HD-Graphics-Driver-for-Windows-... win64_153618.zip

Allan.

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