I own an ASUS ZenBook UX510UW (which features a 4K display) running Windows 10 version 1903, build 18362.175.
Since the first day I bought this device, which was about 2 years ago, I've been struggling with a problem that I call:
Laggy and sluggish visual interface:
Description & details: Visual animations, such as minimizing/maximizing windows, toggling the task view, scrolling in the browsers and other applications, sometimes typing, etc. have noticeable lags and feel sluggish.
Important: All of my drivers are up-to-date. I checked with multiple applications including "Intel Driver & Support Assistant"; so, please don't just say: Update your drivers!
However, the most important point is: When I change the resolution from 4K (3840 x 2160 pixels) to Full HD (1920 x 1080 pixels), the problem completely disappears, everything feels as smooth as it should be.
And I'm not alone. Many many users on different devices and even different operating systems (i.e Windows and MacOS) have reported this issue. Some of them are:
In Mac OS:
I've gathered a few tips and notes that I think are worth mentioning:
I've been doing research and reading people's experiences about this problem for about 2 years, and finally, I came to the conclusion that this problem comes down to the fact that Intel Integrated Graphics (probably) do not have enough power to handle visual interfaces and especially animations smoothly in high-resolution displays. These are some of the reasons why I think so:
Any further update or help would be highly appreciated. Thank you.
Wow, you need to learn how to read the forum - "Intel customer support is available Monday-Friday 7AM to 4PM PST"
Thank you for posting in the Intel Community.
Al.Hill has provided you with accurate information this behavior has to be reported with each Original Equipment Manufacturer (OEM) since this is related to the design of the laptops
Hope this helps.
Intel Customer Support Technician
Under Contract to Intel Corporation
I'm sorry but don't you think it's related to Intel since many people with different devices (HP, Dell, Microsoft Surface Book, etc.) have this exact problem while they have one thing in common and that is they all happen to have Intel Integrated Graphics in their device?
No. Even if it is, it still requires you to go to your laptop manufacturer. Stop trying to create a situation that does not exist.
Now, answer one simple question - Have you contacted ASUS and tried to work with them?
I think if I didn't mention my own laptop, I wouldn't have so much trouble convincing different people that this problem is not only about my specific laptop, and is universal.
However, it'd be highly appreciated if you respond.