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Beginner
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Intel HDR Support as of November

same as it was over a month ago when told info will be posted within the month

come on Intel get your act together

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Community Manager
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orby: Thank you very much for contacting the Intel® Graphics communities. We will do our best to try to provide the information you are looking for.

 

 

There is a new driver version to support HDR, it is version 4849:

 

https://downloadcenter.intel.com/download/27266/Graphics-Intel-Graphics-Driver-for-Windows-15-60- https://downloadcenter.intel.com/download/27266/Graphics-Intel-Graphics-Driver-for-Windows-15-60-

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

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Beginner
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wow i was quiet annoyed but again it took a not normal type of posting by me to get this info, why is it still not posted as a sticky?

thank you and will test soon but again a strange way to learn of this driver

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Beginner
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I have a Nuc7i5BNK with Iris Plus640 Graphics but the driver wont install and says the driver is not supported on my hardware. The Iris Plus640 is listed on on the supported hardware list for this driver on the download site but still wont install.

Should i wait for a specific driver for Nuc?

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Beginner
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I just installed the latest display driver update, and thought I could just start playing HDR content from YouTube and Netflix happily - I WAS WRONG.

 

Here are my problems.

1. The Windows 'Video playback' settings doesn't detect an HDR display connected. My PC is an i5-7400 connected via HDMI 2.0 to my LG OLED65B6T. EVERYTHING IN THIS CHAIN IS HDR/4K60/HDMI 2.0 compatible. WHY ISN'T WINDOWS DETECTING A COMPATIBLE DISPLAY?

2. When 'forcing' HDR through Windows Display settings, My TV correctly recognizes the HDR signal, HOWEVER this does not auto detect whenever HDR video is being played, so this is NOT a solution, however it PROVES that my display and the rest of my PC components are HDR compatible.

3. When playing back ANY 4K video (HDR or otherwise), playback slows to a crawl. Audio plays fine, but video appears choppy and in slow motion. Task Manager reports that the GPU is at 100% load, CPU at ~50% load with 100% spikes, and RAM usage is 5.5Gb/8Gb. No other applications are open/running in the background during this time. This is regardless of which 4K content I play and what I use to play it on - YouTube/Netflix/Windows Media Player/VLC, etc. WHY IS 4K VIDEO PLAYBACK IMPOSSIBLE ON MY MACHINE THAT IS LESS THAN A YEAR OLD???

 

I waited SO PATIENTLY for a driver update because we were told TIME AND AGAIN by Intel that the HDR support was coming. Now that it's here, not only does it NOT detect a compatible HDR display, but ANY 4K video is unwatchable.

Needles to say, I am incredibly pissed off.

 

I WANT ANSWERS NOW.
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Beginner
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between Intel and Cyberlink i have £540 worth of crap i cannot get working correctly when a £115 android box plays 4k HDR at 24hz flawless

as Cyberlink and Intel are in partnership it seems to produce powerdvd can you please work together to fix the no audio when HDR is being played on anything other than a WDDM 2.1 version driver and why exclusive full screen mode cannot switch to 24hz for smooth playback

i also have no idea really how to set 8bit and 10bit colors with the new drivers

if only i could get a refund as i trusted you and my time period for refund expired and invest the money in different hardware that actually works

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Community Manager
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orby: We are sorry to hear the driver is not working properly. If you are interested in the refund, then you can always get in contact with the place of purchase directly or if this is a laptop with the manufacturer of it, to confirm what options are they offering. If you are using a box processor then you can also get in contact directly with Intel where you will receive further details about this option:

 

Chat support:

 

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat,

 

 

For phone support, depending on your location, you will see the contact information on the links below:

 

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

 

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

 

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

 

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).

 

 

Any questions, please let me know

 

 

Giov and Corvus: If you need further assistance on this matter, please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

 

/community/tech https://communities.intel.com/community/tech

 

 

Let me apologize for any inconvenience.

 

 

Regards,

 

Alberto R

 

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Community Manager
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orby: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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Beginner
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I'm still waiting for someone to give me some actual, useful advice in my other thread.

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Community Manager
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Corvus: As it was mentioned on your original thread, there is an ongoing research on this matter. As soon as there are any updates or new details available, they will be posted in there. Please keep checking your thread:

 

/thread/119483 https://communities.intel.com/thread/119483

 

 

Regards,

 

Alberto R

 

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