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SYSTEM DETAILS
I5-1135G7
16gb ram (8×2)
512GB ssd
Link Copied
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Hello Ilrzpak,
Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having gaming performance issues with your Intel® Iris® Xe Graphics, I will be happy to help you.
To have a better understanding of the situation, please answer the following questions:
- Update graphics driver to version 31.0.101.4255 on Dell Support. For installation steps, you can contact them.
- If the issue persists, update the graphics driver to BETA version 31.0.101.4335. For guidance, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11
Regards,
Andres P.
Intel Customer Support Technician
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Hello Ilrzpak,
Thank you for your response and for completing the steps, it has been really helpful.
As it started after an update, let's try with an old graphics driver version:
- Download and install the graphics driver 27.20.100.8476. Following the article, one more time, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11
Let me know the results.
Regards,
Andres P.
Intel Customer Support Technician
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Hello Ilrzpak,
Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
Andres P.
Intel Customer Support Technician
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Hello Ilrzpak,
Thank you for your answer, and for completing all the recommended steps.
I will start with an investigation to provide you with the next steps, as soon I have further information I will let you know.
Regards,
Andres P.
Intel Customer Support Technician
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Hello Ilrzpak,
We have been working on the investigation, Intel has been unable to replicate this issue on multiple systems using different processors and integrated graphics and our latest generic DCH drivers. This issue is being discussed on this Community thread.
Let me know if you have further questions.
Regards,
Andres P.
Intel Customer Support Technician
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Hello Ilrzpak,
Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
Andres P.
Intel Customer Support Technician
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Hello Ilrzpak,
We hope you are doing fine.
We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.
Best regards.
Jean O.
Intel Customer Support Technician.
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