Intel Iris XE Graphics Issues

[ELKav]

Hello,

I'm hoping someone can help with an issue I'm having with my iGPU. With the above named graphics card enabled, I get block black lines down the screen and along with coloured and white lines which do not go away. If I disable the driver in device manager and restart, the problem goes away. If i uninstall the driver through device manager and restart, the problem goes away until windows reinstalls the device (I guess it does a hardware scan and notices its not installed?). I've gone into windows update etc and disabled auto updates and downloads for hardware with no effect. 

It only effects the internal LCD panel on the laptop and does not effect an external monitor, which I guess connects through my Nvidia GPU. 

Keeping the device disabled isn't an option as some of the games I play will not boot correctly with it being there and not disabled. If I delete it and the backup Microsoft display driver installs I can boot the games, but only for a few minutes before the Iris XE gets reinstalled again! 

I have removed all old drivers and done a clean install which changes absolutely nothing. 

MSI Katana GF66 Laptop 

Intel Core i7 12700H Alder Lake

MS-1583 

16GB DDR4 RAM

Nvidia GeForce RTX 3060 Laptop GPU

Intel(R) Iris (R) Xe Graphics 

Note - the intel driver installer and all other software indicates the hardware is working correctly. 

[AlHill]

So, the panel requires no supportive circuitry?  Then, "any" panel would work, right? 

So, the basic driver provides access to all the features of the panel/circuitry that the Intel XE driver does, right?

You guys are wrong.  When you get the proper/correct panel installed, properly, and it does not work, then come back with your "theories".

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[madox]

I'm not sure what is your problem... Comprun owns a store and received three laptops with original displays that have this problem... I beleive the chances are higher to receive broken devices if you own a repair shop... we're trying to find a solution but before we need to identify the cause... also the user who started this thread I understand he has the original display not a replacement... it could be a chipset problem but why Msigf66 laptop works with the original display and not the BOE?

[comprun]

If you look at his replies, they almost all tend to be very snarky. He seems to be a bitter person, however, that doesn't mean I discount his answers. Like I said before, if there is someone out there more knowledgeable than me, I'm all ears. I certainly don't know everything and learn new stuff all the time. But I do find the information about a Dell a year ago pertinent to this, in the sense that the original screen went back to normal after resetting the BPC_6 or 8. No screen was ever replaced. This later came in months later with same issue and no solution (as in I did not replace the screen because Dell wanted about $900). I'm not going to fork out $900 on something that may not work. Lil risky. I do think @AlHill could be a lil nicer or just don't post and ignore it, but whatever, I can choose to ignore it. I find it odd unlikely that all of these peoples screens are the culprit after a driver update. I highly doubt that, which is why I don't think he is correct on this, BUT I could be wrong. 

[AlHill]

@comprun   You may not like my replies and I do not really care.  I am not here for people with thin skin, or to hold their hand. 

But I have been around long enough and replaced enough screens, and seen enough posts from users that have replaced screens, to know when it is a hardware issue or issue of incompatibility or a bad batch of screens.  I have seen (and done) enough removal and replaements to know that the cabling is a concern and can cause problems.  When I am asked by a friend now to replace a screen, I usually say no.  If I say yes, it is with a hugh "IF" disclaimer.   It is not worth my time to spend a couple of hours on.

Yes, there may be a driver issue, but you will not get any support when you are swapping hardware as the users in this thread are.   Intel will claim incompatibilty just as easily as ASUS claims not supported.   Note that I am NOT defending Intel's drivers.  I would never do that.

We are talking about items that are disposable.  The amount of time and money being spent to try and repair a disposable device is simply not worth it.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[comprun]

Understandable, as I am somewhat similar in thought process, however why be on a forum to "help" people but be snarky in the process? That mindset is more akin to someone who gets satisfaction from it. Help but be snarky because you do not care? Just because people may or may not be thin skinned doesn't mean you should talk condescendingly to them because you don't care what they think about your replies and you're not here to hold their hand. This is literally what the forum is about, helping people.

That being said, yes sometimes I get caught up in the solution which consumes my time instead of just looking at it like a disposable item. That is not worth the stress nor the time/money at all, but curiosity overtakes that at times. So I agree. 

As previously stated, in one case, hardware was not swapped and the issue was a BPC reset setting that fixed it. I am aggravated at either Intel or the manufacturer (who knows who the real problem is here) don't care to help people who spend their money on their products. They will easily take their money, and to them, throwing them away and starting new isn't always the easiest option. Therefore perhaps my endeavour to find a real solution instead of everyone else just pushing it off on someone else so they don't have to deal with it is not agreeable to me.  Eventually I do have to concede, but at least I tried. And when a bunch of people are all having this issue with original parts ONLY after a driver update, well then it should be addressed, not swept under the rug as a throwaway. 

Your last sentence is completely accurate. I am about as jaded almost as you at this industry the more and more I have to deal with manufacturers and support. So I think I honestly get your bitterness. 100%. I don't even wanna do this anymore because of it. But not everyone has disposable income. And that is what the forum is for. In fact I found the answer to the BPC from a forum. So, how about trying to be a lil more .. neutral in your responses or just ignore them. I went back and read all your replies to all different questions. They ALL, except for one, were very bitter. Of course you don't have to care, or maybe you can try, you know, to just be at least neutral. 

[comprun]

This could be possible, yes. I won't be able to further test that as I no longer have the device. To be fair, I have not had a single issue with a compatible screen...ever that I can think of, but I suppose that could be a culprit, sure. 

The basic driver does not provide access to all the features, but does allow the screen to look normal, that's all. You cannot start a game however. Once any driver is introduced from Intel or the manufacturer, it looks like the OP picture. When I did put the original screen back in, I can get it to look normal if I use the Microsoft Basic Display adapter. Once a driver is introduced again, rinse repeat with the pic above. 

[madox]

I don't think we'll find a solution anytime soon and maybe is better to change the cable and go with a 144hz display. I see this problem is common to the 240hz. I would be happy to use 60hz but with Microsoft drivers I can't use an external monitor.

[comprun]

Ok, please update forum if anything is of use to us. Thank you. 🙂

[madox]

Will definitely do. I feel everyone's pain :))

[jaydavis]

Update the Intel graphics driver directly from Intel's site. Windows updates can be wonky sometimes. Also, check if your BIOS is up to date. It's a bit of a shot in the dark.

[comprun]

Within this thread, those options were already tried and exhausted. They do not fix the issue.

[ELKav]

Hi everyone, I can see this is a hot topic for debate and thought I’d update you on my position.

The picture I posted in my original post was indeed on the original panel and I have since received a replacement panel from MSI which matches the same codes as the original - this has not changed the issue.

The issue persists until the intel driver is disabled and forced onto the basic display driver.

BIOS is up to date with an install from MSI, no change.

Drivers installed form manufacturers website and no change.

I’m bored of the issue and have now moved into a new device that runs AMD lol. I wish everyone luck! I’m going to keep playing around with my MSI to see what I can figure out, now that I don’t care if it fully breaks.

Keep this thread updated if anyone comes across a solution other than disabling the driver!

[Jack24]

no

[madox]

Good news guys... I've found a used Asus TUF A15 FA506 144Hz display on eBay and installed it. It works great. The display came with the frame and cable and fits my TUF F15 FX505HM laptop. They have the same hinges. After all the info I gathered from you, I believe the problem comes from the 240Hz incompatibility. I am keen to believe that it is not only the Intel-integrated GPU that causes the issue because in the end what we all have in common is the Nvidia 3060 GPU. From my research, the Intel integrated GPU can't display more than 60Hz and is using the Nvidia GPU to send 240Hz to the screen (maybe I'm wrong). 

If you decide to replace the screen with a 144Hz please consider replacing the cable. The 240Hz cable is different. Usually, all laptops that came with a 240Hz display were also sold with 144Hz displays so try looking for that model and buy a replacement screen and specific cable. 

I hope this helps and you can solve your problem. 

[n_scott_pearson]

@madox,

Just a few comments,

(1) In laptops, where 'iGFX' refers to the processor-internal graphics engine and 'dGFX' refers to the discrete graphics engine (from NVIDIA, AMD, etc.), one of these architectures will be utilized:

1. The iGFX engine 'owns' all outputs and the dGFX engine outputs only THROUGH the iGFX engine's overlay capability for the primary output.
2. The dGFX engine 'owns' all outputs and the iGFX engine is effectively neutered (but can be enabled to support background transcoding, etc. operations).
3. The dGFX engine 'owns' some outputs and the iGFX engine owns others.

(2) Regarding your statement 'Intel integrated GPU can't display more than 60Hz and is using the Nvidia GPU to send 240Hz to the screen', this is generally an untrue statement. For 11th gen and older processors, it is only true for 4K (up to 4096x2304) displays. As you move down through the possible lower resolution displays, the supported maximum refresh rate will correspondingly increase. As you can see, reading through the DisplayPort specs (simplified here: https://en.wikipedia.org/wiki/DisplayPort), the possible refresh rates are 'siloed' (for example: 24, 30, 60, 75, 120, 144, 165, 240) by the graphics engine. 

Hope this helps,

...S

[madox]

My statement doesn't matter, Scott. My statement or yours about GPUs will not solve the problem. If you read all the posts you'll see that this problem occurs on different chipsets and different laptop brands and the only common thing is the Nvidia 3060 GPU and the 240Hz display. Everyone tried so many approaches to fix this issue and nothing worked. I'm happy it works with the 144Hz display. Lost too much time trying to fix my laptop and many probably throw them or use them with an external display.

This is what worked for me and if someone wants to go on fixing the 240Hz issue I wish him luck. Even if there is a fix for the 240Hz I'm happy with the 144Hz and not going to change it. I see no difference with the 144Hz display. Bought the 240hz display for 100% sRGB but 75% sRGB on the 144Hz makes no difference to me. Also, the 240Hz refresh rate is insane. Hard to believe the human brain can process the difference. 

[Msigf66]

My laptop has same issue but has rtx 3070

[NomadX]

11800h and rtx 3070 all the same.

I've tried some different 240Hz screen panels too... And nothing, until one guy helped me and fixed this issue without new screen replacement.

[Pompui]

I have done as Madox suggested and got a 144hz screen. Works just fine. Thx M.

As he says, Nvd 3060 + Intel + 240 hz doesn't work anymore. I had 2 screens installed, One a BOE and another from a different manufacturer but both had the same issue. One thing I remember is updating an Intel driver just before the screen failed. It did come with some disclaimer about only install if your laptop manufacturer allows, or something like that.

 Someone needs to take responsibility for this, whether it be Intel, Nvidia, screen or laptop manufacturers. But of course, that's not going to happen because it will cost them money and the bean counters don't want that, do you Mr. Bean? 

 Interestingly, ASUS no longer offer 240hz displays on 15" laptops in the UK. You can only get them on the bigger screens of the ROG series. Do they know something we don't?

[ELKav · Accepted solution]

Two years later, I'm providing an update to this thread to close it off once and for all. 

I ditched trying to repair the laptop for a while, but I found the box I stored it in during a house move and it reignited me to find a solve. I'm actually replying to this post on said laptop.

The issue was indeed the 240hz screen, and a weird compatibility issue with the hardware.

I've since been able to source a 165hz screen from another manufacturer, and behold, problem solved. 

If you happen to have the same issue on the same laptop, I found the following screen replacement fits exactly as the OEM one. 

AUO B156HAN12.1 Replacement Screen

40 pin EDP, 0.4mm pitch, 21mm wide connector. FHD IPS panel. 

Thanks all!