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Intel Iris XE Integrated Graphics and Changes in Refresh Rate

RASBH
Novice
5,681 Views

Have a brand new HP Elitebook 1040 G9 laptop. It has Intel XE Integrated Graphics. In the advanced graphics properties, 40hz and 60hz are options. 60hz is selected.

The issue I'm facing is that the refresh rate appears to be changing dynamically. On the desktop the mouse cursor feels like it misses a lot of frames. It doesn't move smoothly. If I open a window, the cursor is then smooth. I don't think it is mouse 'lag' but someone else may describe it that way.

If I remove the Intel Graphics Driver and use the Microsoft Basic Adaptor, the cursor feels totally smooth at all times. Only 60hz is available in the display options at this point.

I've tried turning off various power saving options in the Intel Command Centre (or whatever the graphics panel is called). It's the same plugged in or on battery. It happens with the touchpad or an external device.

I suspect there must be some sort of dynamic rate change making it feel this way but I can't find the cause. Has anyone else also experienced this?

 

EDIT: Seems to only be an issue in Windows 11, not Windows 10. Guess I'll have to stick to Windows 10 on this new laptop..

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14 Replies
Jean_Intel
Moderator
5,652 Views

Hello RASBH,

 

Thank you for posting on the Intel️® communities. We understand that you are experiencing issues with the refresh rate changing dynamically.

 

You mentioned that the issue is not present when you installed Windows 10. This may indicate an Operating System issue. However, we like to know if you consider this issue solved now. Let us know if you would like to further troubleshoot this issue.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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RASBH
Novice
5,647 Views

Hi

 

It's 'resolved' in the respect that it is not happening in Windows 10, but as this is a new laptop it should be able to upgrade to Windows 11 without fault, especially as Windows 10 will be end of life in a couple of years.

 

This is something that does not resolving so that an upgrade is possible. Can you find out any more information about why this may occur? Find it hard to believe I could be the only person noticing.

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Jean_Intel
Moderator
5,626 Views

Hello RASBH,

 

We understand that you want this issue to be completely solved without the need of staying in Windows 10.

 

To provide you with a recommendation for your issue, we may need to ask for more information about your system and problem environment to better assist you. You may need to reinstall Windows 11 to continue with the support. Please, provide us with the following:

 

  • Does the issue occur using an external monitor?
  • Did you try different driver versions? If so, which version did you try?
  • Have you enabled the dynamic refresh rate option in the Intel Graphics Command Center or Windows 11 Settings?
  • After re-installing Windows 11, create a report using the following Intel®️ System Support Utility (Intel®️ SSU):
    • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View." 
    • Click on the menu where it says: "Summary" to change it to "Detailed View." 
    • To save your scan: click "Next"; then "Save." 

 

Best regards,

Jean O.

Intel Customer Support Technician


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RASBH
Novice
5,607 Views

Hi

 

This does not occur on an external monitor.

 

Driver version from HP is 31.0.101.1032. I've tried the driver direct from Intels' site which is 31.0.101.4146, issue still present.

 

There is no dynamic refresh rate option visible in Intel Command Centre or in Windows settings.

 

Export from SSU is pasted below.

 

# SSU Scan Information
Scan Info:
Version:"2.5.0.15"
Date:"03/10/2023"
Time:"00:00:22.4365673"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"HP"
BIOS Mode:"UEFI"
BIOS Version/Date:"HP U70 Ver. 01.05.00 , 12/30/2022"
CD or DVD:"Not Available"
Embedded Controller Version:"2.94"
Platform Role:"Mobile"
Processor:"12th Gen Intel(R) Core(TM) i7-1255U , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.4"
Sound Card:"Realtek High Definition Audio"
Sound Card:"Intel® Smart Sound Technology for Bluetooth® Audio"
Sound Card:"Intel® Smart Sound Technology for USB Audio"
Sound Card:"Intel® Smart Sound Technology for Digital Microphones"
System Manufacturer:"HP"
System Model:"HP EliteBook 1040 14 inch G9 Notebook PC"
System SKU:"5P6Q0EA#ABU"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Intel(R) Iris(R) Xe Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) Iris(R) Xe Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Iris+Xe+Graphics"
CoInstallers:"oem189.inf,iADLPD_w10_DS,Internal,Intel(R) Iris(R) Xe Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdn64.sys"
Driver Date:"02/22/2023 12:00 AM"
Driver Path:"C:\windows\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_fc51d29440c1dd25\igdkmdn64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"31.0.101.4146"
INF:"oem189.inf"
INF Section:"iADLPD_w10_DS"
Install Date:"Not Available"
Installed Drivers:"<>,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_fc51d29440c1dd25\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_fc51d29440c1dd25\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_fc51d29440c1dd25\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_46A8&SUBSYS_896D103C&REV_0C\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"60 Hz"
Refresh Rate - Minimum:"40 Hz"
Resolution:"1920 X 1200"
Scan Mode:"Noninterlaced"
Service Name:"igfxn"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) Iris(R) Xe Graphics Family"
- "Memory"
Physical Memory (Available):"10.27 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.64 GB"
- "Controller0ChannelADimm0"
Capacity:"8 GB"
Channel:"Bottom-Slot 1(left)"
Configured Clock Speed:"4800 MHz"
Configured Voltage:"1100 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"Noninterleaved"
Manufacturer:"Samsung"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"M425R1GB4BB0-CQKOL"
Serial Number:"02F266CD"
Status:"Not Available"
Type:"Synchronous"
- "Controller1ChannelADimm0"
Capacity:"8 GB"
Channel:"Bottom-Slot 2(right)"
Configured Clock Speed:"4800 MHz"
Configured Voltage:"1100 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"First position"
Manufacturer:"Samsung"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"M425R1GB4BB0-CQKOL"
Serial Number:"02F266C6"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"U70 Ver. 01.05.00, HPQOEM - 0"
Caption:"Motherboard"
Chipset:"Not Available"
Date:"12/30/2022 12:00 AM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"HP"
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"896D"
Serial Number:"PPZKC00WBH609Y"
Status:"OK"
Version:"KBC Version 02.5E.00"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Bluetooth Device (Personal Area Network)"
Availability:"Running or Full Power"
Caption:"Bluetooth Device (Personal Area Network)"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"bthpan.sys"
Driver Date:"06/21/2006 12:00 AM"
Driver Path:"C:\windows\system32\drivers\bthpan.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.1"
Index:"0004"
INF:"bthpan.inf"
INF Section:"BthPan.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"03/10/2023 09:22 AM"
Location:"Not Available"
MAC Address:"F4:CE:23:0B:9F:27"
Manufacturer:"Microsoft"
Media Type:
Net Connection ID:"Bluetooth Network Connection"
NetCfgInstanceId:"{987AD4DF-E0DC-49EF-9639-69CBF45EF620}"
Number of VLANs:"0"
PNP Device ID:"BTH\MS_BTHPAN\6&1EF845AB&0&2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Bluetooth Device (Personal Area Network)"
Service Name:"BthPan"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
Npcap Packet Driver (NPCAP):
- "Intel(R) Wi-Fi 6E AX211 160MHz"
Access Point:
Authentication:
Availability:"Running or Full Power"
- "Caption":"Intel(R) Wi-Fi 6E AX211 160MHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Wi+Fi+6E+AX211+160MHz"
Channel:
Cipher:
CoInstallers:"Not Available"
Connection Mode:
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"Netwtw10.sys"
Driver Date:"07/19/2022 12:00 AM"
Driver Path:"C:\windows\system32\DriverStore\FileRepository\netwtw6e.inf_amd64_1000547336ad8b60\Netwtw10.sys"
Driver Provider:"Intel"
Driver Version:"22.160.0.3"
Index:"0001"
INF:"oem158.inf"
INF Section:"Install_GEN_SLR_GfP2_211_AX_6G_2x2_WinT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"03/10/2023 09:22 AM"
Location:"PCI bus 0, device 20, function 3"
MAC Address:"F4:CE:23:0B:9F:23"
Manufacturer:"Intel Corporation"
Media Type:
Net Connection ID:"Wi-Fi"
NetCfgInstanceId:"{D9760389-8586-41BC-8026-93E8B02D9EA8}"
Network Name:"Wi-Fi"
Network Type:
Number of VLANs:"0"
PNP Device ID:"PCI\VEN_8086&DEV_51F0&SUBSYS_00948086&REV_01\3&11583659&0&A3"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: Yes"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Wi-Fi 6E AX211 160MHz"
Profile:
Radio Type:
Receive Rate:
Service Name:"Netwtw10"
Signal Strength:
State:"disconnected"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Transmit Rate:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
Npcap Packet Driver (NPCAP):
QoS Packet Scheduler:
- "Settings"
*DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"
*PacketCoalescing:Packet Coalescing:"Enabled (1)"
*PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"
*PMNSOffload:NS offload for WoWLAN:"Enabled (1)"
*PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
ChannelWidth24:Channel Width for 2.4GHz:"Auto (1)"
ChannelWidth52:Channel Width for 5GHz:"Auto (1)"
ChannelWidth6:Channel Width for 6GHz:"Auto (1)"
CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"
FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"
IbssTxPower:Transmit Power:"5. Highest (100)"
IEEE11nMode:802.11n/ac/ax Wireless Mode:"4. 802.11ax (3)"
Is6GhzBandSupported:Ultra High Band (6GHz):"Enabled (1)"
MIMOPowerSaveMode:MIMO Power Save Mode:"Auto SMPS (0)"
RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"
RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"
ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"
uAPSDSupport:U-APSD support:"Disabled (0)"
WirelessMode:802.11a/b/g Wireless Mode:"6. Dual Band 802.11a/b/g (34)"
- "Realtek USB GbE Family Controller #2"
Availability:"Running or Full Power"
Caption:"Realtek USB GbE Family Controller #2"
CoInstallers:"Not Available"
Default IP Gateway:"192.168.102.1"
DHCP Enabled:"Yes"
DHCP Lease Expires:"03/18/2023 09:22 AM"
DHCP Lease Obtained:"03/10/2023 09:22 AM"
DHCP Server:"192.168.58.5"
Driver:"rtu53cx22x64.sys"
Driver Date:"09/06/2022 12:00 AM"
Driver Path:"C:\windows\system32\DriverStore\FileRepository\rtu53cx22x64.inf_amd64_3f810d4cd34dd1da\rtu53cx22x64.sys"
Driver Provider:"Realtek"
Driver Version:"1153.8.608.2022"
Index:"0014"
INF:"oem347.inf"
INF Section:"RTL8153BCx64.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.102.64;fe80::6048:8493:c0d2:bdff"
IP Subnet:"255.255.255.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"03/10/2023 09:22 AM"
Location:"Port_#0004.Hub_#0003"
MAC Address:"00:E0:4C:68:14:88"
Manufacturer:"Realtek"
Media Type:
Net Connection ID:"Ethernet 2"
NetCfgInstanceId:"{CFAB0F0D-2F03-435E-9852-F6B9712AC129}"
Number of VLANs:"0"
PNP Device ID:"USB\VID_0BDA&PID_8153\001000001"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Realtek USB GbE Family Controller"
Service Name:"rtu53cx22x64"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
Npcap Packet Driver (NPCAP):
QoS Packet Scheduler:
- "Settings"
*EEE:Energy-Efficient Ethernet:"Enabled (1)"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*IdleRestriction:idle power down restriction:"No Restriction (0)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Frame:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload v2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload v2 (IPv6):"Enabled (1)"
*PMARPOffload:ARP Offload:"Enabled (1)"
*PMNSOffload:NS Offload:"Enabled (1)"
*PriorityVLANTag:Priority & VLAN:"Priority & VLAN Enabled (3)"
*RscIPv4:Recv Segment Coalescing (IPv4):"Enabled (1)"
*RscIPv6:Recv Segment Coalescing (IPv6):"Enabled (1)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on pattern match:"Enabled (1)"
AdvancedEEE:Advanced EEE:"Disabled (0)"
BatteryModeLinkSpeed:Battery Mode Link Speed:"Not Speed Down (0)"
EnableAdaptiveLinkCap:Adaptive Link Speed:"Disabled (0)"
EnableExtraPowerSaving:Idle Power Saving:"Enabled (1)"
EnableExtraTransmissionParm:Miscellaneous Transfer Settings:"Enabled (1)"
EnableGreenEthernet:Green Ethernet:"Enabled (1)"
WakeOnLinkChange:Wake on link change:"Enabled (1)"
WolShutdownLinkSpeed:WOL & Shutdown Link Speed:"10 Mbps First (0)"
- "Operating System"
.Net Framework Version:"4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Locale:"United Kingdom"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Enterprise"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"2.88 GB"
Physical Memory (Available):"10.28 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.64 GB"
System Directory:"C:\windows\system32"
Version:"10.0.22621 Build 22621"
Virtual Memory (Available):"12.65 GB"
Virtual Memory (Total):"18.52 GB"
Windows Directory:"C:\windows"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB5012170:"Security Update [3/10/2023]"
KB5022497:"Update [2/7/2023]"
KB5022610:"Update [2/7/2023]"
KB5022845:"Security Update [2/7/2023]"
- "Processor"
- "12th Gen Intel(R) Core(TM) i7-1255U"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 154 Stepping 4"
- "Chipset Name":"12th Gen Intel(R) Core(TM) i7-1255U"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=12th+Gen++Core+i7+1255U"
CPU Speed:"1.70 GHz"
Current Voltage:"1.9 volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00 AM"
Driver Path:"C:\windows\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.819"
Ext. Family:"Not Available"
Family:"Intel Core™ i7-2760QM"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"10 x 96 KB"
Level 2 Cache:"10 x 4096 KB"
Level 3 Cache:"12 MB"
Load:"10%"
Manufacturer:"GenuineIntel"
Model:"154"
Name:"12th Gen Intel(R) Core(TM) i7-1255U"
Number of Cores:"10"
Number of Cores Enabled:"10"
Number of Logical Processors:"12"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000906A4"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"4"
Version:"Not Available"
- "Storage"
- "SK hynix BC711 HFM512GD3JX013N"
Capablities:"Random Access, Supports Writing"
Caption:"SK hynix BC711 HFM512GD3JX013N"
Cylinder - Total:"62260"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.22621.608"
Error Code:"Device is working properly"
Firmware Revision:"HPS1"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"SK hynix BC711 HFM512GD3JX013N"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"3"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_SK_HYNIX_BC711_H\5&33AFA67A&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"0"
Sectors - Per Track:"63"
Sectors - Total:"1000206900"
Serial Number:"ACE4_2E00_2A8C_DBD9_2EE4_AC00_0000_0001."
Size:"476.94 GB"
Size – Available:"412.37 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"15876300"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Windows"
Serial Number:"C25424D2"
Size:"471.56 GB"
Size – Available:"412.37 GB"
Status:"Not Available"
Volume Dirty:"No"
...#SSU#...

0 Kudos
Jean_Intel
Moderator
5,603 Views

Hello RASBH,

 

Thanks for the information provided.

 

The best thing to do is to use the drivers provided by the system manufacturer (OEM) to eliminate the potential impact caused by loading non-custom drivers. Perform a clean driver installation, updating your graphics card to the Latest driver available on the HP website, 31.0.101.4032. Sometimes, corrupted files from previous installations of drivers can linger on a system which can cause driver updates to not work as expected.

 

Best regards,

Jean O.

Intel Customer Support Technician


0 Kudos
RASBH
Novice
5,589 Views
Hi.

I have tried the drivers provided by both Hp And Intel, the issue is present with both.

I've done some Googling and there are a couple more instances of this on other forums - found by searching 'Intel iris XE cursor lag'.

I imagine that a lot of people don't notice it, but for those that do, it's frustrating as it makes the system feel less responsive.

Enough for me to want to swap to an AMD system instead. However as it's only apparent on Windows 11 and not Windows 10 it gives me hope that there could be an update on future that resolves the problem.
0 Kudos
Podaen
New Contributor I
5,536 Views

I had that slow mouse thing too, but I got rid of it. Don't remember how. But I have an other issue now. When I leave windows settings open in display settings and I leave it open for a few minutes... it crashes.  Do you have that too?

 

I am getting more sure it has something to do with windows 11. Do you remember when that slow mouse thing happened? I have MSI hardware so the motherboard can be exclude and I use the internal graphic adapter in the CPU and have a HP monitor (HP display center installed, I have closed it but it keeps happening), but probably not the same as yours because I have a workstation. I was thinking it happens after updating to the latest graphic driver....

0 Kudos
RASBH
Novice
5,512 Views

I would assume this is a different issue, I only have it with the laptop's built in screen. There is no crashing or hanging that I have experienced 

0 Kudos
Podaen
New Contributor I
5,496 Views

Than my windows display settings can be crashing by an installation on top of the graphic driver that recently changed to 31.0.101.4146.  I looked in to your log and you have the same driver installed. I did a clean install to the previous intel driver 31.0.101.4091, but nothing changed. Maybe it helps for you or maybe a service did stop...

 

These are the things that where installed later on, so watch out for these. I start to notes it in the game. And I try a few re-installation, that's why they are scrambled.

2023-03-13 14_17_16-Settings.png

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Jean_Intel
Moderator
5,476 Views

Hello RASBH

 

You mentioned that you tried driver 31.0.101.1032 from HP, however, we recommended you install driver 31.0.101.4032. Did you try installing this specific driver? Also, we recommended a clean driver installation, did you try this process before? Doing a clean install of the software/drivers for any hardware can help to fix specific issues that can be associated so any additional software that might be causing malfunction.

 

Also, we want to confirm if this issue is only present on the mouse cursor, or whether or not it affects the application you normally use.


Best regards,

Jean O.

Intel Customer Support Technician


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RASBH
Novice
5,434 Views

Hi

I did not try .4032, but did try .4146 from Intel's website. The issue persisted.

 

I tried the clean driver installation, no difference.

 

I think the issue is only present on the mouse cursor, at least that is where the symptom presents itself. It seems that as soon as any other animation starts on the screen, the cursor becomes smooth again, so it's a little hard to define exactly.

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Jean_Intel
Moderator
5,380 Views

Hello RASBH,

 

Thanks for the information provided.

 

We understand that you have not tried installing driver 31.0.101.4032 from HP. Could you try installing the latest OEM driver? We always recommend keeping your system up to date, and the best thing to do is to use the drivers provided by the system manufacturer.

 

Also, since you mentioned that the issue seems to be only related to the Mouse cursor, we found a thread from the Microsoft Community related to the cursor issue that may help you.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Moderator
5,292 Views

Hello RASBH,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Moderator
5,256 Views

Hello RASBH,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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