Hi Intel Support Team,
i own a Dell Inspiron 7400 with an Intel Iris Xe Max/Geforce MX350 GPU. My System is crashing all the time with the current Intel DCH driver(Version:30.0.100.9955). I got many different BSODs(DRIVER_IRQL_NOT_LESS_OR_EQUAL, KMODE_EXCEPTION_NOT_HANDLED,....). I allthough tried different older drivers, but i got the same issue.
If i deactivate the "Intel Iris Xe Graphics" in device-manager, everything runs perfect without BSODs. But if it is deactvated i got sloppy Video playback, cant change my resolution and my 21:9 Monitor is detected as an 16:9 display(connected via HDMI).
I got the issues when i bought this notebook but it was fixed by an Intel driver.
On the release on Windows11 i wanted try it an the problems started again and i´m not able to fix it by myself. I have same issue on Windows 10/11. My notebook is at the moment not useable and i dont find a working driver my system its all the time crashing.
i tried a clean installation with media creater edition tool und the dell recovery tool. Nothing worked, both the same issue.
I contacted Dell, but they say the cant help me, because it is software issue.
i think i have the same issue, like this person ... https://community.intel.com/t5/Graphics/Intel-Graphics-Driver-is-faulty-and-causing-BSOD-Iris-Xe/m-p/1327764#M102555
What can I do? The solution to deactivate the intel gpu device is not practal because of sloppy videoplayback and it does not recognize my monitor.
Regards saitax
