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Intel Iris XE latest driver not installing using the Intel* "installer.exe" Installation

Aum513
Novice
847 Views

Hey! Its the first time happening this since last driver update. I installed this using the  Intel Driver and Support assistant. After the download when i clicked install and the exe extracted itself and started installing the installer.exe was stuck on "Collecting data about devices" and hasn't progressed further. Any help would be much appreciated! (i didn't install it using windows device manager since it wasn't recommended doing that) I have provided a screenshot below

 

My laptop Specs are as follows:

Device name LAPTOP-2DGS286Q
Processor 11th Gen Intel(R) Core(TM) i5-11320H @ 3.20GHz 3.19 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID 8BDBC824-9273-40C0-B190-713CDD31C31F
Product ID 00330-80000-00000-AA705
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Running Windows 11 Pro 24H2

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1 Solution
Aum513
Novice
410 Views

Hey!

After uninstalling my drivers I started installing with installer and it did go ahead. But got stuck on "Installing New Drivers" so i closed it and uninstalled graphics driver.

 

Solution for this is as follows :-

1. Uninstall Graphics drivers in normal windows using device manager

2. Boot into Safety Mode (Make sure you have the latest driver files)

3. Let it install and reboot

4. YOU GOT THE LATEST DRIVERS!

 

 

Thank You Earl for helping me in this topic

 

Best regards,

Aum513

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8 Replies
Earl_Intel
Moderator
743 Views

Hi Aum513,


Thank you for posting in the communities!


I'm sorry to hear that you're facing difficulties with your system. To help us assist you more effectively and identify the best possible solution, could you kindly provide the details requested below:


  • May I know the exact make and model of your laptop?
  • What is your current Graphics Driver version?
  • What Graphics Driver version you're trying to install?


Once we receive this information, we will be able to proceed with the next steps and work toward resolving your issue. Your cooperation is crucial in ensuring we provide you with the best possible support.


Best regards,

Earl E.

Intel Customer Support Technician


Aum513
Novice
687 Views

Sorry for being inactive

Answer to the first question - My laptop is Lenovo YOGA Slim 7 Pro 14IHU5 with integrated graphics

Answer to the second question - The latest one 32.0.101.6449 (Installed using device manager for the time being because the installer was not working)

Answer to the third question - I was trying to install 32.0.101.6449

 

Best regards,

Aum513

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Earl_Intel
Moderator
702 Views

Hi Aum513,


I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.


Best regards,

Earl E.

Intel Customer Support Technician


Earl_Intel
Moderator
592 Views

Hello Aum513,


Thank you for your response.


No worries, I was able to understand the issue you brought up.


Upon researching your issue, I was able to check for an article that might help you fix this issue.


Try this:

Recommended Method - Check Intel® DSA service

  1. Ensure both the Intel® DSA Service and Intel® DSA Updater service show the status of Running.
  • In Windows* Search, type Services, and scroll to find Intel® Driver & Support Assistant.
  • Confirm the Status shows Running; if it isn't running, then start the service, if necessary, by right-clicking and choosing Start.
  • If the Status shows Running, restart both services by right-clicking and choosing Restart.
  1. Check to see if any Windows* updates are pending.
  2. Restart the system.


These are additional steps that can be taken if the Intel® DSA scan still isn't working correctly.

  1. Clear the browser cache and close the browser.
  2. Try rescanning Intel® Driver & Support Assistant (Intel® DSA), ensuring the browser being used is Firefox, Chrome, or Edge/ Legacy Edge (version 44.17763/18.17763 or newer).
  3. Try disabling your Ad Blocking extensions and privacy-related extensions on the Intel® Driver & Support Assistant (Intel® DSA) webpage.
  4. Open an Administrator Command Prompt or PowerShell window (you can do this by right-clicking on the Start button and selecting the corresponding option). In the command prompt or PowerShell window, enter the following commands one by one:
    1. netsh http add iplisten 127.0.0.1
    2. net stop DSAService && net start DSAService

If this doesn't result in the Intel® DSA scan working correctly, try the following:

  1. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.
  2. Download and install the latest Intel® DSA version.


Source link: Intel® Driver & Support Assistant (Intel® DSA) Results in...


Let me know if there will be changes on the issue after trying out the troubleshooting.


Best regards,

Earl E.

Intel Customer Support Technician


Aum513
Novice
559 Views

DSA is working normally and all its services are running normally

I don't have adblockers and when i previously updated with ad blocker it worked normally

Even though DSA scan was working properly i did the last steps and got a new update which was released on 16/01/2025 and after the installer extracted itself it was still stuck on collecting info about devices.

 

I disabled "receive drivers with windows updates" due to iris xe reverting back to a way older version from 2021 whenever i updated my windows and replaced the latest driver i had.

 

I will be going to uninstall drivers and try to clean install I will keep you updated

 

Best Regards,

Aum513

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Earl_Intel
Moderator
504 Views

Hi Aum513,


Thank you for sharing this update with us.


Noted on this, let us know if the issue still persists after performing a clean installation.


If not, kindly provide us an updated Intel® System Support Utility for Windows* for us to further investigate on this.


Best regards,

Earl E.

Intel Customer Support Technician


Aum513
Novice
411 Views

Hey!

After uninstalling my drivers I started installing with installer and it did go ahead. But got stuck on "Installing New Drivers" so i closed it and uninstalled graphics driver.

 

Solution for this is as follows :-

1. Uninstall Graphics drivers in normal windows using device manager

2. Boot into Safety Mode (Make sure you have the latest driver files)

3. Let it install and reboot

4. YOU GOT THE LATEST DRIVERS!

 

 

Thank You Earl for helping me in this topic

 

Best regards,

Aum513

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Earl_Intel
Moderator
336 Views

Hello Aum513,


Thank you for sharing this update with us. You're very much welcome!


I'm happy to hear that you were able to resolve the issue!


I will take notes on the troubleshooting steps you've tried that resolved the issue.


Since the issue is now resolved, I will no longer monitor this case.


If ever you encounter other issues with Intel products, please don't hesitate to create a new thread so we can address your concern.


Best regards,

Earl E.

Intel Customer Support Technician


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