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Intel Iris Xe 3D spikes to 100%

Gabrielgoga
Beginner
2,119 Views

Hello, i have a laptop with Intel Iris Xe and when doing basic things such as browsing the 3D in the GPU section of Task Manager spikes to 100%. I have updated the graphics card driver to the latest version but it didnt fix it. Can you please help me fix this? Thank you!

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1 Solution
JosueO_Intel
Moderator
2,067 Views

Hello Gabrielgoga,

 

We recommend performing a clean install of the latest graphics drivers provided by the system manufacturer since these drivers are customized, we found that you are currently using version 27.20.100.9268 but the latest one provided by the OEM is version 27.20.100.9365. Follow these steps:

 

Check Windows* updates:

 

  • Click the Windows Start button.
  • Click the search and type Windows updates and click on that option.
  • Select Check for Updates and ensure you have the latest Windows* version.

 

Clean installation of the Graphics Driver:

 

1- Download the latest customized driver from the Computer Manufacturer Support Websites and save the installer on the computer.

2- Disconnect from the internet to make sure the driver will not be automatically updated by Windows.

3- Uninstall the Intel Graphics driver. To do this, please follow the steps on the link below under these sections:

 

  • Uninstalling the Intel Graphics Driver via the Device Manager Method

https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html

 

4- Restart the computer.

5- Right-click the Windows Start button. Select Device Manager.

6- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. If not, repeat step 3. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'.

7- Install the latest graphics driver provided by the system manufacturer.

8- Once the latest driver has been installed, enable the internet connection again.

If the issue persists, repeat the Clean installation process using the latest Intel® generic graphics driver available at Download Center.

 

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

 

 

Also please download and run our Intel® Processor Diagnostic Tool, run the test and once it finishes, take a screenshot and attach it to your response.

 

https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html

 

We found that there is a new BIOS version for your laptop, please perform the BIOS update and test if the issue persists. In case you need assistance performing the update please contact ASUS for specialized support on BIOS updates with their systems.

 

We noticed that you are using Windows* 11, we wanted to ask if the issue happened when you were using Windows* 10.

 

 

Regards,

 

Josue O. 

Intel Customer Support Technician

 


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9 Replies
JosueO_Intel
Moderator
2,106 Views

Hello Gabrielgoga,


Thank you for posting on the Intel®️ communities. In order to have a better understanding of the issue, please share with us the following information: 


  1. Was it working fine before? If so, when did the issue start happening?
  2. Have you tried using the drivers provided by the OEM?
  3. Have you reported this issue with the OEM?
  4. Picture of the task manager with the issue.
  5. Graphics report, open the Intel® Graphics Command Center (IGCC), in order to get please open IGCC, go to the support tab, select system diagnostic, click "generate report", save the file and attach it to your response. 


Also, please download and install the Intel®️ System Support Utility (Intel®️ SSU):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".  

Click on "Next", save the report and attach it to your response.



Regards, 


Josue O.  

Intel Customer Support Technician



Gabrielgoga
Beginner
2,100 Views

here are the reports.

JosueO_Intel
Moderator
2,093 Views

Hello Gabrielgoga, 


Thank you for the information provided, please once you have the answers to my questions post them in order for us to have a better understanding of the issue and assist you in the best way possible.



Regards, 


Josue O.  

Intel Customer Support Technician



Gabrielgoga
Beginner
2,090 Views

1. I have this problem ever since i have bought this laptop

2. i have updated every driver posbile

JosueO_Intel
Moderator
2,087 Views

Hello Gabrielgoga, 


Thank you for the information provided, please share with us a picture of the task manager under the processes tab when the issue occurs.


Also, please let me know if you have experienced performance issues due to this behavior. 



Regards, 


Josue O.  

Intel Customer Support Technician



Gabrielgoga
Beginner
2,076 Views

this is the processes tab when i open it just as it spikes. When the gpu 3d is at 100 it lags out my laptop.

JosueO_Intel
Moderator
2,068 Views

Hello Gabrielgoga,

 

We recommend performing a clean install of the latest graphics drivers provided by the system manufacturer since these drivers are customized, we found that you are currently using version 27.20.100.9268 but the latest one provided by the OEM is version 27.20.100.9365. Follow these steps:

 

Check Windows* updates:

 

  • Click the Windows Start button.
  • Click the search and type Windows updates and click on that option.
  • Select Check for Updates and ensure you have the latest Windows* version.

 

Clean installation of the Graphics Driver:

 

1- Download the latest customized driver from the Computer Manufacturer Support Websites and save the installer on the computer.

2- Disconnect from the internet to make sure the driver will not be automatically updated by Windows.

3- Uninstall the Intel Graphics driver. To do this, please follow the steps on the link below under these sections:

 

  • Uninstalling the Intel Graphics Driver via the Device Manager Method

https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html

 

4- Restart the computer.

5- Right-click the Windows Start button. Select Device Manager.

6- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. If not, repeat step 3. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'.

7- Install the latest graphics driver provided by the system manufacturer.

8- Once the latest driver has been installed, enable the internet connection again.

If the issue persists, repeat the Clean installation process using the latest Intel® generic graphics driver available at Download Center.

 

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

 

 

Also please download and run our Intel® Processor Diagnostic Tool, run the test and once it finishes, take a screenshot and attach it to your response.

 

https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html

 

We found that there is a new BIOS version for your laptop, please perform the BIOS update and test if the issue persists. In case you need assistance performing the update please contact ASUS for specialized support on BIOS updates with their systems.

 

We noticed that you are using Windows* 11, we wanted to ask if the issue happened when you were using Windows* 10.

 

 

Regards,

 

Josue O. 

Intel Customer Support Technician

 


Gabrielgoga
Beginner
2,044 Views

Updating my graphics card to version V27.20.100.9749 from Asus website fixed my problem. Thanks!

JosueO_Intel
Moderator
1,984 Views

Hello Gabrielgoga,


I am glad to hear that the issue is now solved and everything is working fine. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Regards, 


Josue O.  

Intel Customer Support Technician



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