Intel® Iris® Xe Graphics is Displayed as Intel® UHD

[SuhajdaFerenc]

Dear Forum Members, Dear Expert,

Note: 11th Gen Intel® Core™ processors (codenamed Tiger Lake) in single-channel memory configurations will default to less than 80 EUs, in alignment with Intel® UHD Graphics branding. In this configuration, it will always show Intel® Iris® Xe Graphics in the Operating System. To properly enable Iris® Xe Graphics the system must be in dual-channel memory configuration. Consult with your computer manufacturer for more information.

Does this mean that the XE needs to have RAM in both slots, otherwise if there is RAM in only one SLOT, then only HD is visible in the device manager? Is it absolutely everything that there is an 8 GB and a 16 GB RAM in the slots, or does it have to be 8 GB or 16 GB in the slots?

Thank you very much for your help,
Frank 

[RandyT_Intel]

Hi @SuhajdaFerenc,

If your system is set up with single-channel memory, the graphics performance defaults to a lower level, aligning with Intel® UHD Graphics branding. This means the graphics capabilities are limited, even though the operating system may still display Intel® Iris® Xe Graphics. To fully utilize Intel® Iris® Xe Graphics, your system needs to be in dual-channel mode. This configuration allows the graphics processor to operate at its full potential, providing better performance and more execution units (EUs). The requirement for enabling Intel® Iris® Xe Graphics is based on the dual-channel configuration rather than specific RAM sizes. You can use different combinations of RAM sizes, such as 8 GB in each slot or 16 GB in each slot, as long as both slots are populated. The critical factor is ensuring that both memory slots are used to achieve dual-channel mode, which optimizes the performance of the graphics processor. It's advisable to consult with your computer manufacturer for specific guidance on memory configurations and compatibility. They can provide detailed information on how to configure your system to achieve optimal performance with Intel® Iris® Xe Graphics.

To summarize, to enable Intel® Iris® Xe Graphics fully, ensure your system is configured with RAM in both memory slots (dual-channel configuration). The specific size of RAM in each slot can vary, but both slots must be populated to achieve the desired graphics performance. This setup allows the graphics processor to operate at its full potential, providing enhanced performance compared to a single-channel configuration.

You may check this article: Why Does an Intel® Iris® Xe Graphics Eligible System Show It Is Using...

Let me know if you need more information.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[SuhajdaFerenc]

Dear Randy T. ,

Thank you very much for your help, it makes the technology much more understandable for me.

Have a nice day,
Frank

[RandyT_Intel]

Hi @SuhajdaFerenc,

If you need any further information or assistance, please let me know so we can determine the next best steps. If everything has been addressed, may I proceed with closing this ticket? Please note that once this thread is closed, it will no longer be monitored. However, you are welcome to submit a new ticket if you require assistance in the future, and we will be glad to help.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi @SuhajdaFerenc,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Best regards, 

Randy T. 

Intel Customer Support Technician