Intel Iris xe - Sonic Frontiers: The Final Horizon NOT BOOTING

[DissatisfiedCustomer]

Eversince the latest major Sonic Frontiers game update yesterday the game won't boot. It shows a window then disappears. PLEASE UPDATE THE GRAPHIC DRIVER TO FIX THIS ISSUE. I HAVE BEEN LOOKING FORWARD TO PLAYING THIS DLC. THANK YOU.

Sincerely,
Aggravated customer

[IsaacQ_Intel]

Hello DissatisfiedCustomer

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1.      Is this issue present in the base game or just in the DLC?

2.      Can you please provide us with details of the issue?

3.      Did the game work properly before the latest update, or was this issue present even before the update?

4.      Have you tried any troubleshooting steps on your own before reaching out for help? If so, what have you tried?

5.      Are there any error messages or codes that appear when the game fails to boot, or does it simply show a window and then disappear?

6.      Can you confirm whether other games or applications on your computer are working fine, or if this issue is specific to Sonic Frontiers?

7.      Are there any recent changes to your system, such as software updates or hardware changes, that might be related to this issue?

8.      Have you attempted to reinstall the game or verify the integrity of game files through the game platform (e.g., Steam, Epic Games Store) if applicable?

9.      Are there any specific actions or steps you take right before the game fails to boot?

10.  Have you checked for any updates or patches released by the game developer or publisher to address this issue since the latest update?

11.  Have you tried rolling back your graphics driver to a previous version to see if that resolves the problem, or have you updated your graphics driver as suggested in your initial message?

12.  Please give us the game version, and where did you download it.

SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Dear DissatisfiedCustomer,

I trust this message finds you well.

Have you had the chance to review our previous communication? We kindly request your response to our previous inquiries and the provision of the SSU file, if possible.

Please inform us if you require any further assistance. Otherwise, please be advised that the case will be considered closed.

Warm regards,

Isaac Q.

Intel Customer Support Technician

[IsaacQ_Intel]

Hello, DissatisfiedCustomer,

We genuinely care about your experience and want to make sure you have all the help you need. However, we haven't received any further communication from you.

Please remember that we're here for you, and if you have any more questions or need assistance, don't hesitate to reach out to us. To ensure you receive the best support, please submit a new question or request, as this thread will no longer be actively monitored.

Your satisfaction is our priority.

Warm regards,

Isaac Q.

Intel Customer Support Technician