Graphics
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Intel(R) HD Graphics 620 won't update/not compatible for update

kco
Beginner
2,047 Views

I tried practically every YouTube video recommendation downloaded a bunch of files to manually update graphic driver to no avail. Really looking some help to get it up to date as the performance for the pc looks to be cut in half not being able to game properly fps issues and even just watching video content it glitches out. Last resort is here, For most part it keeps saying the graphic card is dev locked as they stopped working with the intel hd 620 graphic.

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Alberto_R_Intel
Employee
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kco, Thank you for posting in the Intel® Communities Support.

 

Accroding to the information shown in the SSU document the graphics driver version currently installed on your computer is 26.20.100.7156.

 

It is important to mention that we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

 

I looked on HP's website and the latest graphics driver version they have available is 26.20.100.7925 Rev.A. Please try a clean installation of that driver following the instructions in the links below.

 

Clean graphics driver installation instructions:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

 

Hp's graphics driver:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-bs000-laptop-pc/15551412/swItemId/ob-249043-1

 

If the problem persists with that driver version, even though the Intel® graphics drivers are generic, for testing purposes, you can try a clean installation this time of Intel® graphics driver version 30.0.101.1994:

https://www.intel.com/content/www/us/en/download/19344/732078/intel-graphics-windows-dch-drivers.html

 

We also recommend to get in contact directly with HP Support to verify that the latest BIOS version is currently installed on your machine or, if necessary, to gather the instructions on how to update it:

https://support.hp.com/us-en

 

If the issue remains, just to confirm:
Is this a new computer?
Were you able to properly install the graphics driver before?
If yes, when did the issue start?
Did you make any recent hardware/software changes that might cause this issue?
Does the problem happen at home or in the work environment?

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

 

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Alberto_R_Intel
Employee
1,987 Views

Hello kco, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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