Intel(R) Iris(R) Xe Graphics code 43

[KentDo]

I got problems with my graphics, Intel Intel(R) Iris(R) Xe. Flashing, cannot adjust brightness etc. The driver was giving a problem: code 43. So I reinstalled with the newest drivers several times and also reinstalled window, but every time it gives code 43 errors.

[AlHill]

Download from here:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

when installing, do a clean install.

Also, so the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[KentDo]

I already clean install it but it not work.

[KentDo]

my report

[Earl_Intel]

Hi KentDo,

Thank you for posting on the communities!

Try these troubleshooting steps to check if it will fix the issue:

To perform a clean install of the graphics driver, follow these steps:

1. Get the latest graphics driver provided by the system manufacturer. 
2. Disconnect from the Internet to make sure the driver will not be automatically updated by Windows.
3. Uninstall both the Intel Graphics driver and the Intel Display audio driver. To do this, follow the steps on the link below under these sections:

• Uninstalling the Intel Graphics Driver via the Device Manager Method
• Uninstalling the Intel® Display Audio Driver or the Intel® HDMI Audio Driver via the Device Manager Method.

1. Restart the computer.
2. Right-click the Windows Start button. Select Device Manager.
3. If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as Microsoft Basic Display Adapter,'Standard VGA Graphics Adapter or similar. If not, repeat step 2. Repeat the process until it is listed as Microsoft Basic Display Adapter.
4. Install the latest graphics driver provided by the system manufacturer in step 1.
5. Once the latest driver has been installed, enable the Internet connection again.

If the issue still persists, try the following:

• Remove all third-party video adapters, converters, hubs, or docking stations. Try a direct connection (HDMI to HDMI, DisplayPort* to DisplayPort*, and so on) instead. Then, see if the error disappears. If it does, then proceed to update the drivers for the third-party component that's causing the issue.
• Contact your system manufacturer for further assistance.

Source link: How to Resolve Error Code 43 for Intel® Graphics

Give us an update once you tried the troubleshooting.

Best regards,

Earl E.

Intel Customer Support Technician

[KentDo]

It's still not working.

[Earl_Intel]

Hello KentDo,

Thanks for trying out the troubleshooting.

Since the issue still persists, I will further investigate on this internally and provide you an update as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi KentDo,

Upon further investigation, I noticed that you're using a generic driver for your GPU. To better isolate the issue, especially concerning display and error code problems, I recommend switching to the OEM driver.

Download the driver on this link: FX507ZC4 - Support and ensure that you perform a clean installation first before installing the driver.

Scroll down to the graphics section and download the Intel Graphics driver Version V23.0.101.6314.

Please be advised that this is an OEM device, we will try to assist you with general troubleshooting steps even if it's something not traditionally covered in our support. However, if the issue still persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

You can also check this article for additional information: Unable to Update Display Brightness Using the Brightness Slider on...

If the issue persists, I suggest reaching out to ASUS Technical Support for further assistance.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi KentDo,

I just wanted to check if you had the chance to review the resolution I previously posted.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi KentDo,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician