Intel(R) Pcie controller x16-1901 driver issue

[sangeeth]

,My laptop model is Acer Nitro 5. I am facing issue with this intel driver so that my secondary graphics (Nvidia) is also not detecting due to this driver . I  think this driver is related to graphics card. I have rolled back to win10 from win 11 whether to check if any windows issue , but after installing win10 also my issue is not resolved. Please provide me any solution. 

 this driver is not updating and showing error code 10

[jakobyherrick]

Hey bro, unfortunately in my case, the laptop was irreparable. Couls you please tell me your location, I would be able to help you on the law side of things in your country to get a refund.

[Alberto_R_Intel]

sangeeth, Thank ypou very much for providing that information and the SSU report.

First, we just wanted to mention, that it is great to know that the issue got fixed automatically and that the Nvidia graphics card and the rest of the components are now properly detected on your machine.

In reference to your request about what happened with your device, it is difficult to identify for sure the source of the issue. The SSU report is not a diagnostic tool, the information that it provides is basically model numbers and how the parts are being recognized by the system. In this case, the problem could be related to, BIOS settings, the Windows* version being used, Windows* updates, driver updates, or even the connection or the assembly of the parts. For example, if by any chance the Nvidia graphics card is not properly attached to the board, through the PCIe port, it will not be recognized and you will see this error message on "Device Manager" related to Intel® Pcie controller x16-1901, but still, it is difficult to be able to determine that for a fact unless a physical inspection of the computer is done.

It is very unlikely for the issue to come back again. It is important to mention, that we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform. Accroding to the SSU report, currently, the graphics driver version on your system is 27.20.100.8280 provided by Acer.

As you can see in the link below, there are a lot of graphics driver versions provided by Acer, both for Intel® and Nvidia. That means your platform is working with a hybrid graphics configuration. The latest one for Intel® is version 1952.14.0.1470 from 2020/12/11:

https://www.acer.com/ac/en/US/content/support-product/8305?b=1

And from Nvidia, the latest graphics driver version they have available for the GTX 1660Ti, which is the model of your Nvidia graphics card, is 27.21.14.5167 from 2021/07/02 that you can see on that same link provided above. Accroding to the SSU document the version currently installed is 31.0.15.1659.

The latest Intel® graphics driver version we have available on our website is 30.0.101.1994, if necessary you can always test it, keeping in mind that is generic:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?

Still, at this point, since the laptop is working properly, we recommend to keep using the computer as it is, to follow the recommendations provided by Acer, even though Windows* 11 seems to be fully compatible, making sure the latest BIOS version is currently installed, and to use their graphics drivers for the proper functionality of the computer.

We are really glad to hear the problem got fixed. If the issue comes back or if you have further questions, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician

[Haroon]

Hi sir,

I have the same issue with the "Intel(R) PCIe Controller (x16)" , which in result crashed my nvidia gpu whenever I tried to use it...Sir I will attach a SSU file here as well; I hope that you would help me to solve this issue. On a side-note I have been having this issue for nearly 4 months as I can recall.

Thanks sir 

[JimmySinns]

hi sir i was wondering if u found a fix for that issue? 

im having the same issue with my acer nitro 5 (an515-55).

i think we are facing same issue and we have same device model and specs.

[JimmySinns]

hi, 

i have the same issue, please help.

ssu attached below.

[ThwariqAnwar]

Three days ago i had issue while i was gaming the game suddenly got crashed , while i went through the device manager my gpu is not listing and had an exclamation mark on [ intel pcie controller x16 1901] even after updating the driver code 10 issue persist .

My system spec is :

Helios 300

win 11 (updated to check whether issue fixs no use)

i7 -10th gen

nVidia RTX 2060.

Any solution .............?

[jakobyherrick]

Hello Thwariq,

In my case it was a problem with the graphics card. Maybe it is with you?

Thanks,
JAKOBY

[ThwariqAnwar]

how did you resolve it . Btw

mine is laptop.

[lmcginnisno1]

I am also having this issue and I want to know where I can find intel drivers for the PCIe controller to update it. I have looked all over on intel.com and on Google and the only places with drivers are pretty obviously viruses or modded.

[Ranubis]

Hello! I have the same problem with my laptop which is Acer Nitro AN515-55 I think.

I have:
- i5 10th
- NVIDIA GeForce GTX 1650 4gb RAM

Here is my ssu

What is the problem?

[Donbonk]

I had the same problem, I was playing Skyrim for several hours and then my laptop crashed. I was using a TV as my main screen for improve experience and after crashing I just wanted to see my Nvidia Control Panel to see if there was some info. After that I found this Dialog window that said that there was not any graphics card detected. I went to device manager and I had this component error: Intel(R) Pcie controller x16-1901 driver issue. I was really concerned because it's my only computer for study, I tried to find a solution and I reach this place but there was not an answer for fix my problem. Finally I don't know why but I decided to play again on the screen without my graphics card and after connect my HDMI and look again into Nvidia panel my error was gone and even in device manager error was not in there anymore. I'm using an Acer Nitro 5, so if somebody is getting a similar error that's a way.