Intel(R) Trusted Execution Engine Interface - Problem

[Partsgirl95]

Hello, My issue is with PC Freezing and the only option to recover from the freeze is a hard boot. CTRL/ALT/DELETE, for task manager- no response. From what I can see, there was a Windows Update installed on 9/4/2020.

Acer Aspire AXC-603G-UW14

This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

DeviceInstanceId

PCI\VEN_8086&DEV_0F18&SUBSYS_085E1025&REV_0E\3&11583659&0&D0

DriverName

oem3.inf

ClassGuid

{4d36e97d-e325-11ce-bfc1-08002be10318}

ServiceName

TXEIx64

LowerFilters

UpperFilters

Problem

0xa

Status

0xc000009e

Device name      Diana

Processor            Intel(R) Celeron(R) CPU  J1900  @ 1.99GHz   1.99 GHz

Installed RAM    4.00 GB (3.88 GB usable)

Device ID             

Product ID          

System type       64-bit operating system, x64-based processor

Pen and touch   No pen or touch input is available for this display

Edition  Windows 10 Home

Version                20H2

Installed on  ‎9/‎4/‎2020

OS build               19042.685

Experience         Windows Feature Experience Pack 120.2212.551.0

I’m trying to avoid a clean install of Windows. I saw another post that was having the same issue, just a different make/model. The solution was:

1 - Download the "Intel(R) Trusted Execution Engine Interface" driver located under "Others" in the link below:

 https://www.asus.com/us/Laptops/E403SA/HelpDesk_Download/ https://www.asus.com/us/Laptops/E403SA/HelpDesk_Download/

 *Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there.*

 2 - Disconnect the system from the internet.

 3 - Go to device manager and uninstall the driver that is currently installed.

 4 - Reboot the system and then reinstall the driver downloaded previously.

 5 - Reboot the system again and then check if the error persists.

The user reported back that this did the trick. Can you please confirm that I should take the same steps, and if so, can you please provide a link for it? The post for the resolution was two years prior, and my issue seemed to show up during a Windows Upgrade 9/4/2020.

I appreciate any input that can be provided.

[n_scott_pearson · Accepted solution]

What are you looking for? This is good guidance, so follow it.
Frankly, AFAIAC, you should reinstall Windows 10 at least once a year anyway.
...S

[Partsgirl95]

My main concern is that my computer is randomly freezing up and stays frozen until a hard boot is done. I did not know it was standard to reinstall windows 10 annually, but appreciate that information. When I noticed the issue with the freeze, my first thought was to check the device manager. Thats when I saw an issue with the Intel Trusted Execution Engine Interface. I have a Logitech Webcam that I use, and disconnected it two nights ago. No freeze since then. I will follow your recommendation and take it from there.

[n_scott_pearson]

Oh, I wouldn't say that it is "standard" (well, other than for me). What I will say is that reinstallation will clean up and simplify the file system and the registry and the cumulative affects of incremental updates, speeding things up significantly. There are a spate of apps that claim that they can do this without requiring a reinstall, but I have literally *never* found this to be the case; they are all too coarse and, in many cases, destructive in their operation.
Just my opinion,
...S

[Partsgirl95]

Thanks for breaking it down for me. NOW it makes more sense to me and will be taking your advice. The beginner feels much better, Thanks!

[Stefan3D]

The driver for your particular computer is here:

https://www.acer.com/ac/en/US/content/support-product/5175;-;Aspire%20XC-603G

[Partsgirl95]

Thanks, I saw that. Appreciate the input.