Intel R iris Xe graphics trouble when using hdmi

TuanThong · ‎10-19-2024

I very need help now im using gigabyte aorus 15XE5 which is using intel i7-12700H and RTX 3070TI . Recently i bought a extend monitor which is MSI G255F but when i turn on power of my laptop its will be scaling again with the hdmi capble like the first time and its flickening everytime

MUC · ‎10-20-2024

The HDMI port is connected internally directly to the GeForce RTX 3070 Ti Mobile. So if you only have problems when the HDMI port is in use, it might be more helpful to send a request to Gigabyte.

However, you can also try connecting the external monitor with one of these cables via the DisplayPort protocol:

This may also solve the problem with the internal screen.

TuanThong · ‎10-20-2024

the problem i think its intel graphic card ( the irs Xe graphic ) everytime its flickening like in the video i send , i go to device manager and i see the onboard card being stop ( code 43 ) just everytime i reset my laptop its will be the same again sir

MUC · ‎10-21-2024

If you see an error code in Windows Device Manager, please try the steps recommended by Microsoft.

Fix graphics device problems with error code 43

Please use the graphics drivers that the device manufacturer Gigabyte offers for download for the Aorus 15 XE5 (Windows 11 64-bit):

Intel Graphics 31.0.101.1999

NVIDIA GeForce Driver 31.0.15.1661

Intel UHD Graphics 30.0.101.1368

While you're at it, please check that the rest of the drivers on your system are the ones recommended by Gigabyte. There may be newer generic drivers available online, but for a laptop, you should stick to the drivers provided by the manufacturer itself. This is the only way to guarantee that the product will work as the manufacturer designed and approved it.

TuanThong · ‎10-21-2024

Yes i have downloaded all the link u gave me but its still the same, i dont know what to do anymore its still exactly like in the video i post at my first question
But i very happy that u gave me many suggestions i dont when i can fix this i feel so hopeless now 😞

MUC · ‎10-21-2024

Unfortunately, with such a problem, it cannot be ruled out that there is a defect in the hardware. If you still have a warranty claim, you should now make this claim with the retailer from whom you bought the notebook.