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Hello bencefiu,
Thank you for posting on the Intel® communities.
In order to better assist you, please provide the following:
1. Are you using the Intel® Driver & Support Assistant to perform the update?
2. Have you tried to manually install the driver?
3. Have you tried with the driver version from HP?
4. If you have a 5th/6th gen CPU, try the following driver version 14.8.16.1063 since it will be compatible with your hardware:
Best regards,
Deivid A.
Intel Customer Support Technician
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Thank you for responding Deivid
1. Yes, Im using Intel® Driver & Support Assistant
2. Yes, After going on for a while, the update failed, at around the end.
3. I don't think so, I can't really figure out what that is right now.
4. Tried it, the same thing happened, installation failed.
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Hello bencefiu,
Thanks for the information provided.
In order to help you further, please try the following:
1. Make sure that you are a supported browser (Chrome, Firefox, or Edge) to run the Intel® Driver & Support Assistant (Intel® DSA).
2. Uninstall and reinstall the Intel® Driver & Support Assistant (Intel® DSA):
- Uninstaller: https://downloadcenter.intel.com/download/30496?v=t
- Tool: https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant
3. Check the driver version from Intel® Rapid Storage Technology (Intel® RST) (Intel® Driver & Support Assistant) and the version already installed. If it is the same there is no need to install it.
4. Uninstall and reinstall the Intel® Rapid Storage Technology (Intel® RST):
- Driver (15.9.8.105): https://downloadcenter.intel.com/download/28997/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver
Also, I would like to let you know that if you are not using the Intel® Rapid Storage Technology (Intel® RST), you can uninstall it since is not needed by your system.
Best regards,
Deivid A.
Intel Customer Support Technician
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Hello bencefiu,
Were you able to check the previous post? Please let me know if you need more assistance.
Regards,
Deivid A.
Intel Customer Support Technician
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Hello bencefiu,
We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.
Regards,
Deivid A.
Intel Customer Support Technician
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