Intel RST Update Fails

[bencefiu]

I have tried several times, and at the end, the update fails. Full name of update: 

Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver for Intel® 5th/6th Generation Platforms

My laptop: HP EliteBook 840

Log attached. Let me know if you can help me!

[DeividA_Intel]

Hello bencefiu, 

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following:  

1. Are you using the Intel® Driver & Support Assistant to perform the update?

2. Have you tried to manually install the driver?

3. Have you tried with the driver version from HP?

4. If you have a 5th/6th gen CPU, try the following driver version 14.8.16.1063 since it will be compatible with your hardware:

- https://downloadcenter.intel.com/download/26759/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[bencefiu]

Thank you for responding Deivid

1. Yes, Im using  Intel® Driver & Support Assistant

2. Yes, After going on for a while, the update failed, at around the end.

3.  I don't think so, I can't really figure out what that is right now.

4. Tried it, the same thing happened, installation failed.

[DeividA_Intel]

Hello bencefiu, 

Thanks for the information provided.

In order to help you further, please try the following:

1. Make sure that you are a supported browser (Chrome, Firefox, or Edge) to run the Intel® Driver & Support Assistant (Intel® DSA).

2. Uninstall and reinstall the Intel® Driver & Support Assistant (Intel® DSA):

- Uninstaller: https://downloadcenter.intel.com/download/30496?v=t

- Tool: https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant

3. Check the driver version from Intel® Rapid Storage Technology (Intel® RST) (Intel® Driver & Support Assistant) and the version already installed. If it is the same there is no need to install it.

4. Uninstall and reinstall the Intel® Rapid Storage Technology (Intel® RST):

- Driver (15.9.8.105): https://downloadcenter.intel.com/download/28997/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver

Also, I would like to let you know that if you are not using the Intel® Rapid Storage Technology (Intel® RST), you can uninstall it since is not needed by your system.

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello bencefiu,  

Were you able to check the previous post? Please let me know if you need more assistance.   

Regards,    

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello bencefiu,  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Deivid A.  

Intel Customer Support Technician