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Intel RST Update Fails

bencefiu
Beginner
342 Views

I have tried several times, and at the end, the update fails. Full name of update: 

Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver for Intel® 5th/6th Generation Platforms

My laptop: HP EliteBook 840

Log attached. Let me know if you can help me!

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5 Replies
DeividA_Intel
Moderator
303 Views

Hello bencefiu, 

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  



1. Are you using the Intel® Driver & Support Assistant to perform the update?


2. Have you tried to manually install the driver?


3. Have you tried with the driver version from HP?


4. If you have a 5th/6th gen CPU, try the following driver version 14.8.16.1063 since it will be compatible with your hardware:

- https://downloadcenter.intel.com/download/26759/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...




Best regards, 


Deivid A.  

Intel Customer Support Technician 


bencefiu
Beginner
291 Views

Thank you for responding Deivid

1. Yes, Im using  Intel® Driver & Support Assistant

2. Yes, After going on for a while, the update failed, at around the end.

3.  I don't think so, I can't really figure out what that is right now.

4. Tried it, the same thing happened, installation failed.

DeividA_Intel
Moderator
259 Views

Hello bencefiu, 



Thanks for the information provided.


In order to help you further, please try the following:



1. Make sure that you are a supported browser (Chrome, Firefox, or Edge) to run the Intel® Driver & Support Assistant (Intel® DSA).


2. Uninstall and reinstall the Intel® Driver & Support Assistant (Intel® DSA):

- Uninstaller: https://downloadcenter.intel.com/download/30496?v=t

- Tool: https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant


3. Check the driver version from Intel® Rapid Storage Technology (Intel® RST) (Intel® Driver & Support Assistant) and the version already installed. If it is the same there is no need to install it.


4. Uninstall and reinstall the Intel® Rapid Storage Technology (Intel® RST):

- Driver (15.9.8.105): https://downloadcenter.intel.com/download/28997/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...



Also, I would like to let you know that if you are not using the Intel® Rapid Storage Technology (Intel® RST), you can uninstall it since is not needed by your system.





Best regards, 


Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
245 Views

Hello bencefiu,  


  

Were you able to check the previous post? Please let me know if you need more assistance.   


  


Regards,    


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
235 Views

Hello bencefiu,  


  


We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


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