Intel Support Assistant not detect my laptop

[Gotaii]

Hello, it's been about 1 month I have this problem :

 All my components have the last updates

MSI GE62 7RE Apache PRO with Intel HD Graphics 630

[n_scott_pearson]

Support is provided in English only. We can use translators to handle text conversion, but cannot do anything with attachments that contain representations of text in other languages. You need to provide the strings in text form so that we can translate them.

...S

[Gotaii]

[n_scott_pearson]

What browser are you using? Was it working previously? If so, have you tried clearing your browser cache?

Have you gone through the troubleshooting procedures documented here and, if Edge browser, here?

...S

[Gotaii]

Hello, I try with all existing browsers (Edge/Mozilla/Chrome) 

1 months ago the ISA works perfectly but after until today don't work.

I try all procedures, uninstall/reinstall - install last DCH graphic driver

Before in desktop I had a circle on the ISA logo to indicate to me when an update was available (green or orange) but now nothing too

[Jose_V_Intel · Accepted solution]

Hello Gotaii,

Thank you for posting on the Intel Community. 

Based on the information that you provided, I want to let you know that there will be soon. We have reviewed the endless scan issue and we are working on a fix for this that will be implemented at the end of January.

We apologize for the inconvenience.

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Regards.

Jose V.

Intel® Customer Support Technician

[Gotaii]

Thank you