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Intel Support Assistant not detect my laptop

Gotaii
Novice
189 Views

Hello, it's been about 1 month I have this problem :

Screenshot_2021-01-10 Assistant pilotes et support Intel®.png

 All my components have the last updates

 

MSI GE62 7RE Apache PRO with Intel HD Graphics 630

0 Kudos
1 Solution
Jose_V_Intel
Moderator
143 Views

Hello Gotaii,

 

Thank you for posting on the Intel Community. 

 

Based on the information that you provided, I want to let you know that there will be soon. We have reviewed the endless scan issue and we are working on a fix for this that will be implemented at the end of January.


We apologize for the inconvenience.


Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.


Regards.

Jose V.

Intel® Customer Support Technician


View solution in original post

6 Replies
n_scott_pearson
Super User Retired Employee
183 Views

Support is provided in English only. We can use translators to handle text conversion, but cannot do anything with attachments that contain representations of text in other languages. You need to provide the strings in text form so that we can translate them.

...S

n_scott_pearson
Super User Retired Employee
173 Views

What browser are you using? Was it working previously? If so, have you tried clearing your browser cache?

Have you gone through the troubleshooting procedures documented here and, if Edge browser, here?

...S

Gotaii
Novice
160 Views

Hello, I try with all existing browsers (Edge/Mozilla/Chrome) 

1 months ago the ISA works perfectly but after until today don't work.

I try all procedures, uninstall/reinstall - install last DCH graphic driver

Before in desktop I had a circle on the ISA logo to indicate to me when an update was available (green or orange) but now nothing too

Capture d’écran 2021-01-10 101552.png

Jose_V_Intel
Moderator
144 Views

Hello Gotaii,

 

Thank you for posting on the Intel Community. 

 

Based on the information that you provided, I want to let you know that there will be soon. We have reviewed the endless scan issue and we are working on a fix for this that will be implemented at the end of January.


We apologize for the inconvenience.


Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.


Regards.

Jose V.

Intel® Customer Support Technician


View solution in original post

Gotaii
Novice
136 Views
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