Hello everyone, i am new to the community here and wanted help with one of the graphic drivers Intel has released for UHD 620, the version and all details i have attached below. I downloaded the driver using device manager so that means i haven't downloaded the wrong driver, but after this driver of UHD 620 is installed, all my games like Call of Duty 4 Modern warfare, there screen goes black on startup, the game is running and i can hear the in game menu music but i cannot see anything on the screen. My PC screen is running seemingly normal and i have not faced any issues in using the screen but only my games have gone black screen. Can you please help and fix this issue ?
one more thing that when i roll back my driver, then my games and PC run perfectly normal so there is no problem of optimisation, also i have a fully updated NVIDIA MX150 dedicated gpu besides intel UHD620.
Sorry for bad english and THANK YOU
Thank you for joining the community.
Looking into the report you have sent I see that you have installed the driver version .4973, is this the one that has the problem with the game?
I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/ https://downloadcenter.intel.com/download/
Steps to save the report:
Thank you for your response.
I am looking in to the report that you have sent I am noticing that the diver graphics version 18.104.22.16873 that you have recently installed is not able to be found on our available drivers for the Intel® UHD graphics 620 controllers (see the following link for reference https://downloadcenter.intel.com/product/126789/Intel-UHD-Graphics-620 https://downloadcenter.intel.com/product/126789/Intel-UHD-Graphics-620) and looking into the system manufacturer graphics diver I was not able to find the driver version (see the following link for reference https://www.asus.com/us/Laptops/ASUS-VivoBook-S15-S510UN/HelpDesk_Download/ https://www.asus.com/us/Laptops/ASUS-VivoBook-S15-S510UN/HelpDesk_Download/) for the search criteria I used X510UNR and Windows® 10 64-bit, I this case, seems that the graphics version may be a customized driver built form the operating system perhaps.
I would recommend testing the generic graphics driver for you Intel® UHD graphics 620 following the next steps to complete the installation:
In case this does not help I would recommend testing the available driver that the manufacturer has customized for your system on the following link, searching by system model and operating system installed.
hope this helps.