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Beginner
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Intel UHD 620 issue with Youtube 4K@60Hz HDR is lagging when using Edge browser

In my laptop that can watch fluid 4k hdr content on netflix have problem when using edge on youtube to watch 4k UHD content.

 

I should expect fluid 4k hdr content but is somehow lagging. In youtube is showed that the content is 4k hdr as should be.

Unfortunately Edge is the only browser tyhat allow me to use hdr content on youtube so I would like to understand this problem.

Would like to know is it is a issue of edge and how can i solve this, thanks.

Laptop model: DELL 5500 I7-8665U
GPU: INTEGRATED INTEL UHD 620
EXTERNAL DISPLAY: BENQ EW3270U
WINDOWS VERSION: 2004  SO 19041.630
EDGE VERSION: 86.0.622.68 (Build ufficiale) (64 bit)

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Moderator
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Hello @erabel7000

Thank you for posting on the Intel® communities.


We found that you have an internal open case describing the same issue and the same hardware/software environment as the one in this thread. Since Intel® Customer Support is already assisting you through the internal case, to avoid duplication of effort we will close this thread now and the support will continue through the internal case.

If you need any additional information, please submit a new question as this thread will no longer being monitored. Thank you for your understanding.


Best regards,

Andrew G.

Intel Customer Support Technician


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