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Intel UHD Graphics 630 freezing issues

outma
Beginner
1,229 Views

Hi everyone,

I have a DELL XPS 15 7590 (Running Windows 11 Version 22H2). Yesterday -and for no reason-  after I started my laptop, the screen of my computer was freezing whenever I move the mouse. I didn't install any updates or drivers or anything. After I uninstalled "Intel UHD Graphics 630" driver and left only "NVIDIA GeForce GTX 1650" working, my laptop started to work fine. Unfortunately, it is not the same quality as before and I can not change the brightness nor the screen resolution, etc... I tried a reset of the computer but it didn't help either. My laptop used to work fine with both Intel and NVIDIA but I don't know what exactly happened nor how to fix that and I need my laptop for studies.

I would appreciate any help in that regard. Thank you so much!

Mo

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Alberto_R_Intel
Employee
1,198 Views

outma, Thank you for posting in the Intel® Communities Support.


For this scenario, in order to try to fix this problem, we recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked on Dell's website and the latest gra[phics driver version they have available is 30.0.101.1404, A08. Please try a clean installation of that driver following the instructions in the links below:

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=4g8h1&oscode=w2021&productcode=xps-15-7590-laptop

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


If the issue persists, even though the Intel® graphics drivers are generic, for testing purposes, try a clean installation, this time of our latest graphics driver version 31.0.101.3790/31.0.101.2114:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?


We also suggest to get in contact directly with Dell Support to make sure the latest BIOS version is currently installed in your machine or, if necessary, to gather the instruction so how to updater it:

https://www.dell.com/support/home/en-us


Based on the details you shared, it seems to your laptop is using a dual graphics configuration, Nvidia/Intel®. So, for us to confirm that information and if the problem persists after installing the drivers above, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



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Alberto_R_Intel
Employee
1,157 Views

Hello outma, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
1,117 Views

Hello outma, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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