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Intel UHD Graphics 630 not showing in

J_Cuts
Beginner
409 Views

the intel 630 igpu is up to date on drivers and is detected in device manager but isnt detected in the Intel Graphics Command center or in the window 10 graphics settings for power users

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3 Replies
AndrewG_Intel
Moderator
375 Views

Hello @J_Cuts 

Thank you for posting on the Intel® communities.

In order to check this behavior further, could you please provide the following details?

 

1- Is this a new system? Are you experiencing this behavior since the very first day that you got the system or did it show as expected before at any point?

2- If it showed before, was there any hardware or software change (e.g.: Windows/drivers/app updates?) related to the point when this behavior started?

3- Please provide the following screenshots:

  • Device Manager showing "Intel® UHD Graphics 630" as detected.
  • Intel® Graphics Command Center section where you are trying to find/see "Intel® UHD Graphics 630" as detected.
  • "window 10 graphics settings for power users" not detecting "Intel® UHD Graphics 630".

4- Please provide a Report for Intel® Graphics Drivers following the steps on the link.

5- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.

 

Best regards,

Andrew G.

Intel Customer Support Technician

 

AndrewG_Intel
Moderator
343 Views

Hello J_Cuts 

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
317 Views

Hello J_Cuts 

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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