Graphics
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Intel UHD Graphics Control Panel not starting, stuck on Initializing and won't start.

kenzauras
Beginner
928 Views

After executing it gives the initializing screen and afterwards simply disappears with no error message.

Intel UHD graphics 620

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Alberto_R_Intel
Employee
901 Views

kenzauras, Thank you for posting in the Intel® Communities Support.


We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 


In reference to this scenario, it is important to mention, as you can confirm in the link below, that the Intel® Graphics Control Panel has now been replaced by the Intel® Graphics Command Center for systems with 6th Generation Intel® processors or newer. Please follow the instructions shown in that link in order to install the Intel® Graphics Command Center:

https://www.intel.com/content/www/us/en/support/articles/000037170/graphics.html


If the problem persists after that, then please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



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Alberto_R_Intel
Employee
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Hello kenzauras, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
813 Views

Hello kenzauras, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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