Intel arc a380 Resizable BAR / Intel Arc Control issues

[Dynamicpunch]

Hello,

I recently purchased an intel Arc a380 Low Profile card to use as a dedicated encoder for OBS while my RTX 3070 handles playing games . 

OS Name Microsoft Windows 10 Home
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ALEX-PC
System Manufacturer Micro-Star International Co., Ltd.
System Model MS-7E06
System Type x64-based PC
System SKU Default string
Processor 13th Gen Intel(R) Core(TM) i7-13700K, 3400 Mhz, 16 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. A.30, 11/24/2022
SMBIOS Version 3.5
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Product PRO Z790-P WIFI (MS-7E06)
BaseBoard Version 2.0
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume5
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.3636"
User Name Alex-PC\Alex
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 25.0 GB
Total Virtual Memory 42.3 GB
Available Virtual Memory 33.9 GB
Page File Space 10.5 GB
Page File E:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, Disabled by policy, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes


my specs --^ 

I have two issues. even after reinstalling Intel Arc Control multiple times it will not launch again. my other issue is when I enable resizable BAR on my msi motherboard my computer no longer  identify my Intel Arc a380, just my integrated graphics. 

[Mike_Intel]

Hello Dynamic punch,

Thank you for posting in Intel community Forum.

For us to further check this, please help provide the following details:

1. What is the brand of the low profile Arc A380?
2. Can you tell us on which PCIe slot did you install this Graphics card?
3. What is your main Graphics? Is it the RTX 3070?
4. How can you switch from RTX 3070 to Arc A380 during the encoding?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Dynamic punch,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Dynamic punch,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician