Intel arc a770 16gb all game lagging

[rta00]

Hi!

I have Intel arc a770 16gb and if I play a game, any game and if I looking around the map with my caracter no matter what game I play my fps drops.. I dont know why because I have a strong cpu for this GPU. From 165 fps drops to 75. Please help me!!

[Jean_Intel]

Hello rta00,

Thank you for posting back into the Intel Communities. We understand that you are having performance drops opening the game map across multiple games. We would be more than glad to help you, but first, we need to request some information about your issues:

• We know that the issue is present in multiple games; however, could you share a list of the affected games?
• What distribution service do you use to install the game? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)
• You mentioned that the FPS drops from 165 to 75 when opening the map. Does the FPS recover after closing the map?
• Is this the original graphics adapter installed in your system?
• What troubleshooting steps have you performed?
•  We would like to gather more information about your system, so please create a system report using the Intel®️ System Support Utility (Intel®️ SSU):
  • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."

Best regards,

Jean O.

Intel Customer Support Technician

[rta00]

Hi! 

I have this issue with alll distribution service. My FPS is really low in some older games for exaple ac origins,  in all games my fps dropping down really bad. The GPU is at 50% or 60% and I dont know why its not 100. You can see in this video when the fps drops, so does the gpu percentage. I have this issue in Far Cry 5, Assassin's Creed Origins/ Odyssey(collapses), Apex Legends(drops from 165 fps to 80 if I look the other way), Mass Effect Andromeda, Far Cry 6, Starfield(didnt even run..), Squad, No man sky, Minecraft, Star Wars Jedi survivors and many more... same fps drops. I thinking about to buy a Nvidia or AMD card and AMD CPU because this is dissapointing. I cant play anything with smooth fps. This was my last idea to write to you..

[Jean_Intel]

Hello rta00,

Please note that we always recommend opening one thread per issue. We understand that you are experiencing problems across multiple games, but the issues you report are different between one and another, and even similar issues in different games may be caused by different factors, so to keep the thread organized, we recommend using this one for the Apex Legends performance issues and open individual thread for your other issues.

Nevertheless, we recommend you try running the Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. The DDU tool will eliminate all previous drivers and leftover files from previous driver versions. Then, you should install the driver 31.0.101.4824.

Best regards,

Jean O.

Intel Customer Support Technician

[rta00]

Hi! 

I did this and nothing changed. I have the same performance issues and now its worse because non steam games are crashing...

[rta00]

steam games are crashing too... I can't play anything

[Jean_Intel]

Hello rta00,

Thank you for the information provided. We will now proceed to research this matter internally, and we will post back as soon as we have more details.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello rta00

Thank you for your patience.

About the problem with Apex Legends, we would like to request more information about this. Provide me with the following:

• What is the game distribution service you used to install the game? (Steam, XBOX store, Epic Games)
• Is Resizable BAR enabled?
• You mentioned that the issue is present when looking in a different direction. Is the performance issue related to a game stage?
• If possible, share a video of the issue you described. You previously mentioned sharing a video; however, we don't see it.

As we mentioned,  to keep this organized, we will need you to separate the issue since working on this many games in one case could be extremely confusing.

Best regards,

Jean O.

Intel Customer Support Technician

[rta00]

Sorry for late response, I downloaded Apex Legends from EA play and from steam and I have the same problem. The fps dropps when I look away in another direction. It does it not a specific place but in other places well. Resizable BAR is enabled. 

[Jean_Intel]

Hello rta00

Upon checking this thread, we noticed that we have not received a response from you. We want to know if you have been able to gather the information we have requested you. Please note that the details will help us to better assist you.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello rta00,

To better assist you with the issue you are experiencing with FPS, it would help us if you could provide a video recording. This will enable us to better understand your problem and reproduce the issue if necessary. Additionally, it would be great if you could share a screenshot of the graphics settings you are using to play the game. 

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello rta00,

We are posting back to following up with your thread to know if you require further assistance and check if you have been able to gather the information we requested.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello rta00,

Unfortunately, as we have not received a response, we will proceed to close the case. If you require further support or need additional information, please open a new question, since Intel will no longer monitor this thread.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello rta00,

Before we close the case, we would like to let you know that it appears that you are facing a broad issue, and we may need some additional details, such as the wattage of your PSU wattage, and even the Operating System might be corrupted, etc. If you have already examined other components and the issue persists, we would be inclined to believe the GPU might be defective, hence contact us directly to evaluate warranty options:

U.S. and Canada: Intel Customer Support

Europe, Middle East, and Africa: Intel Customer Support EMEA 

Asia-Pacific: Intel Customer Support APAC 

Latin America: Intel Customer Support LAR  

If you have a card from any other manufacturer, you should contact the graphics card manufacturer to process the warranty. You can use this thread to inform them about the troubleshooting steps you have tried.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello rta00

We will now proceed to close the thread as we haven't heard from you in a while. Please note that our recommendation is to, in case you have a Limited Edition card, contact us directly or consult with your graphics card manufacturer to evaluate the warranty options.

If you require further details, please open a new question, as this one will no longer be monitored.

Best regards,

Jean O.

Intel Customer Support Technician