Intel driver update utility is showing failed when trying to install Intel HD graphics driver on X553M Windows 7 32 bit

[KC3]

Intel driver update utility is showing failed when trying to install Intel HD graphics driver on X553M Windows 7 32 bit

Below is the debug file info

DriverUpdateUI.exe Information: 0 : Log File Created 11/28/2014 11:30:52 AM

DriverUpdateUI.exe Information: 0 : Driver Manager: 11/28/2014 Running an Autodetect on Microsoft Windows* 7 Ultimate with build 2.0.0.29

DriverUpdateUI.exe Information: 0 : Intel Board is False

DriverUpdateUI.exe Information: 0 : Calling IDUUDetection.IDUUDetection().getDriverData with 107 driverInfos

DriverUpdateUI.exe Information: 0 : IDUU-Detection: HW signature count = 107

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_27A2

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_27A6

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2772

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2972

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2982

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2992

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_29A2

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_29B2

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_29C2

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_29D2

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2A02

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2A12

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_A001

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_A011

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0102

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0106

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0112

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0116

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0122

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0126

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_010A

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E40

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E90

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E32

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E02

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E22

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E12

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2A43

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0042

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0042

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0046

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0046

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_4102

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0F31

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0BE0

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0BE1

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0BE2

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0BE3

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0152

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0156

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0162

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0166

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0402

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0406

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_016A

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A06

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A0E

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A16

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0412

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0416

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_041A

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_041E

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A1E

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A26

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A2E

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0D12

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0D16

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0D22

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0D26

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_161E

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0040

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0041

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0043

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0044

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0045

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0047

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0048

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0049

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_004B

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0050

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0051

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0100

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0101

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0104

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0894

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0895

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0892

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0893

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0887

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0888

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0082

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0085

DriverUpdateUI.exe Information: 0 :...

[Silvia_L_Intel1]

LV, I would like to get additional information from your system in order to provide you the correct troubleshooting steps.

Could you please attach the DX Ddiag report from your system so I can check the current information?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.

Are you running the latest BIOS available?

Thanks

[MLamm1]

I have I think the same problem --- driver update utility finds a new graphics driver but fails to install on 965 express chipset with messages that look very similar. Below is the log and also dxdiag. I don't know how to check if I'm running the latest BIOS or how to update.

>>>>>>>>>>>>>>> log >>>>>>>>>>>>>>>>>>>>>>>>

DriverUpdateUI.exe Information: 0 : Log File Created 12/26/2014 11:44:47 AM

DriverUpdateUI.exe Information: 0 : Driver Manager: 12/26/2014 Running an Autodetect on Microsoft Windows* 7 Home Premium with build 2.0.0.29DriverUpdateUI.exe Information: 0 : Intel Board is FalseDriverUpdateUI.exe Information: 0 : Calling IDUUDetection.IDUUDetection().getDriverData with 106 driverInfosDriverUpdateUI.exe Information: 0 : IDUU-Detection: HW signature count = 106DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_27A2DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_27A6DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2772DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2972DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2982DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2992DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_29A2DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_29B2DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_29C2DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_29D2DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2A02DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2A12DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_A001DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_A011DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0102DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0106DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0112DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0116DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0122DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0126DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_010ADriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0042DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0042DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0046DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0046DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E40DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E90DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E32DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E02DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E22DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E12DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2A43DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_4102DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0BE0DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0BE1DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0BE2DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0BE3DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0152DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0156DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0162DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0166DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0402DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0406DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_016ADriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A06DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A0EDriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0412DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0416DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_041ADriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_041EDriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A16DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A1EDriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A26DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A2EDriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0D12DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0D16DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0D22DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0D26DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_161EDriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0040DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0041DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0043DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0044DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0045DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0047DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0048DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0049DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_004BD...

[Silvia_L_Intel1]

MPL according to Dell's website this is the driver that you need to install on your system, since it looks like the current driver version 1930 is from Intel.

http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-1525/drivers http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-1525/drivers

Please give it a try and let me know the results.