Re: Intel i3 - 7100, iGPU game issue

AT3 · ‎09-13-2017

System Setup Information:

-----------------------------------------

System Used: MSI / MS-7996

CPU SKU: Intel(R) Core(TM) i3-7100 CPU @ 3.90GHz (4 CPUs), ~3.9GHz

GPU SKU: Intel(R) HD Graphics 630

Processor Line: N/A

System BIOS Version: 2.C0

CMOS settings: N/A

Graphics Driver Version: 21.20.16.4534

GOP/VBIOS Version: N/A

Operating System: Windows 10 Pro 64-bit

OS Version: Pro (10.0, Build 10586)

API: N/A

Occurs on non-Intel GPUs?: None

Steps to Reproduce:

-------------------------------

1. Run update & Start the Game

2. Ingame just press

3. ( C ) for stats - Missing Graphics

4. ( D ) command - Missing Graphics

5. ( T ) quest - Missing Graphics

6. ( V ) inventory - Missing Graphics

7. ( N ) party/guild - Missing Graphics

8. ( M ) map - Missing Graphics

9. ( J ) connect to SNS - Missing Graphics

10. ( O ) option - Missing Graphics

11. ( U ) option below right - Missing Graphics

12. ( TAB ) Map Layout - Missing Graphics

13. Even the Skill & Status Bar below are missing ( Many missing issue in Graphics )

Expected Results:https:

//http://www.youtube.com/watch?v=00e18bDt4uc www.youtube.com/watch?v=00e18bDt4uc

Actual Results:

https://imgur.com/pqmkOA6 https://imgur.com/pqmkOA6

https://imgur.com/zRwDuKG https://imgur.com/zRwDuKG

Additional Information:

main site: http://www.zhypermu.com/ www.zhypermu.com

Please Fix it ..

I Try other much older CPU w/ iGPU only they are work perfectly but for i3 7100 is not .. why ??

Stefan3D · ‎09-13-2017

Update your antiquated driver:

AT3 · ‎09-21-2017

Same result sir Stefan3D ( ITS NOT WORKING ) T_T

My i3-7100 integrated Graphic Card is Up to date

idata · ‎09-21-2017

Hello Arvin.T,

I understand you are having issues playing zhypermu on your computer.

Let me apologize for any inconvenience this issue may be causing to you.

I would like you to try installing different version of the graphics driver. Please download it from this link https://downloadmirror.intel.com/26836/eng/win64_154519.4678.exe https://downloadmirror.intel.com/26836/eng/win64_154519.4678.exe

As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the driver I provided.

Have you tried with the game settings set to default? If possible provide a screenshot of the game settings you are using.

If possible please provide a screenshot of the game with the graphics driver I provided above.

Regards,

Fred D.

AT3 · ‎09-22-2017

I Done All of the provided Procedure to Fix my Issue (But Nothing Work) at all T_T

Watch My Own Recording in My Graphic Issue

https://youtu.be/ztdxTDExvag bandicam 2017 09 23 00 21 34 102 - YouTube https://youtu.be/ztdxTDExvag https://youtu.be/ztdxTDExvag

I provide a video for better Support,Hopefully this will help a lot to Fix my Issue

Patiently Waiting

Arvin T.

idata · ‎09-25-2017

Hello Arvin.T,

Thanks for the additional information you sent to me.

Let me do further research about this and come back to you. I will post information on this thread as soon as I have it.

Regards,

Fred D.

AT3 · ‎09-26-2017

Im Hopeful to you Sir Fred D. intel_corp

I appreciate all your hard work to Help me in my Graphic Issue ..

I will Patiently Wait for your solution sir, Hopefully it will done soon.

Thank you so much Sir Fred D. to your support

Patiently

Arvin T.

idata · ‎10-19-2017

Hello Arvin.T,

We recently released newer version of the graphics driver, and I would like you to give it a try. You can download latest graphics driver from this link https://downloadmirror.intel.com/27199/eng/win64_154702.4815.zip https://downloadmirror.intel.com/27199/eng/win64_154702.4815.zip

Let me know if issue persists or not with that driver.

Regards,

Fred D.

idata · ‎10-26-2017

Hello Arvin.T,

Were you are able to try latest version of the graphics driver? In case you still need assistance just let me know.

Regards,

Fred D.

AT3 · ‎10-30-2017

I still need assistance sir Fred D. ...

New UPDATE doesn't work

I try it many times but same result

idata · ‎10-30-2017

Hello Arvin.T,

Let me do further research about this and come back to you. I will post information on this thread as soon as I have it.

Regards,

Fred D.

RonaldM_Intel · ‎11-14-2017

Hello Everyone,

Intel is currently investigating this issue [internal bug ID 1406478036]. At first our debug team believed this was an issue with the game code, however, thanks to all the additional feedback provided we were able to look back at it and resume our debugging process (so far it seems to be related to a particular shader).

Anyway, we are tracking this issue here: . To increase visibility and facilitate providing updates to all users, we prefer to continue posting only on 1 thread.

Best Regards,

Ronald M.

idata · ‎11-14-2017

Hello Arvin.T,

I sent to you a private message. Please check your inbox.

Regards,

Fred D.