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Intel(r) iris(r) Xe Graphics and lightroom

Lizzie8379
Beginner
2,508 Views
I recently got the new hp envy with this graphics..

When I edit my work in lightroom all is fine I then export my images it adds a yellow tone to all my images... ive contacted Adobe lightroom they have tried to solve the issue and suggest I contact my gpu provider as it may be their issue.. yes I calibrated my screen and restarted my computer and all was working fine so I sat down and work for a couple of hours.. and then it started to do it again.. exported all my images with yellow tones.. even the black and white.. I then had to restart my computer for it start working normally again. Can someone please help.
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5 Replies
Alberto_R_Intel
Moderator
2,487 Views

Lizzie8379, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the Intel® processor?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

When did you purchase/build it?

What is the version of Adobe Lightroom being used?

Were you noticing this problem of a yellow tone to all the images on this specific machine before?

If not, when did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Moderator
2,453 Views

Hello Lizzie8379, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Moderator
2,416 Views

Hello Lizzie8379, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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alanejike
Beginner
1,297 Views

I think that's the issue with the intel graphics card.

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alanejike
Beginner
1,274 Views

You can also try updating the lightroom

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