Intel's latest graphics drive can't capture a monitor with a virtual display

[HolyCom]

Hello, I am using an i7 12700. With the application of id technology, the existing 31.0.101.4338 driver could capture the desktop through usbmmidd_v2, so remote control programs such as parsec could be used. At some point, however, screen capture using the virtual monitor driver on the latest driver became impossible. Will Intel solve this?

[Jose_Intel]

Hello @HolyCom

Thank you for posting on the Intel️® communities.   

Are you getting an error message? Please share screenshots.

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Then, please generate and attach the Report for Intel® Intel Graphics Command Center

Best regards,

Jose B.

Intel Customer Support Technician

[HolyCom]

I don't see any error messages. It simply seems that the latest graphics do not support desktop capture with a virtual monitor.

[HolyCom]

I don't see any error messages. It simply seems that the latest graphics do not support desktop capture with a virtual monitor.

[Jose_Intel]

Hello HolyCom

Thank you for the confirmation.  

Please keep in mind that it is very important for us to have the required reports in order to continue working on the solution. Thank you for understanding.

Best regards,

Jose B.

Intel Customer Support Technician

[HolyCom]

I attached the log file. I have locked the Intel graphics drive update for this issue. This is quite fatal for headless systems.

[Jose_Intel]

Hello HolyCom

Thank you for the report.

Could you share a video or the steps to reproduce the issue? We would like to reproduce it to try to resolve it.

Best regards,

Jose B.

Intel Customer Support Technician

[HolyCom]

https://www.amyuni.com/forum/viewtopic.php?t=3030

You can create a virtual monitor by following the method described in the link above. This allows you to create a virtual monitor that is used by the farsec remote control program. Originally, the Intel graphics driver captured this virtual monitor for normal remote control, but the recent graphics driver update prevented this.

[Jose_Intel]

Hello HolyCom

Thank you for the reply.

We will check the information internally, as soon as we have any updates we will let you know.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello HolyCom

Thank you for patiently waiting.

We tried to replicate the issue, however, we were able to use to tool with no issues at all.

Could you please provide us with the full specs of tested hardware and software?

Best regards,

Jose B.

Intel Customer Support Technician

[HolyCom]

The vm environment passed through igpu to create a virtual monitor using the method above. Do you mean that parsec remote control is possible in a headless environment where virtual monitors are created from the latest drivers and monitors are not connected?

[HolyCom]

The vm environment passed through igpu to create a virtual monitor using the method above. Do you mean that parsec remote control is possible in a headless environment where virtual monitors are created from the latest drivers and monitors are not connected?

[Jose_Intel]

Hello HolyCom

Thank you for patiently waiting.

We will continue our investigation and will get back to you.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello HolyCom

Thank you for waiting.

After reviewing the information, since we were able to create the virtual monitor with no errors using the latest driver, please contact the app developer to check more options with them.

If you need any additional information, please submit a new question as this thread will no longer be monitored.   

Best regards,

Jose B.

Intel Customer Support Technician