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Ryker, Thank you for posting in the Intel® Communities Support.
In order for us to provide the most accurate assistance on this scenario and answer your questions, first, we just wanted to confirm a few details about your system:
What is the model of the laptop?
What is the model of the external monitor?
Which video port are you using to connect the external monitor to the laptop?
Are you using adapters or converters to connect the external screen?
Does this problem happen just with one game?
What is the name of the game(s) showing the problem?
Did you make any recent hardware/software changes that might cause this problem?
Which Windows* version are you using?
Does the problem happen at home or in the work environment?
Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":
Any questions, please let me know.
Regards,
Albert R.
Intel Customer Support Technician
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Hello Ryker, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?
Regards,
Albert R.
Intel Customer Support Technician
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Hello Ryker,
I hope you are doing fine.
I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.
Best regards.
Jean O.
Intel Customer Support Technician.
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