IntelGraphicsSoftware.Service 32.0.101.6325 Stopped Working

[LT7879]

Hi all,

I've just updated my intel graphics driver to version 32.0.101.6325, it removes the Arc apps and replaced it with Intel Graphics Software. But I found this error message in the reliability report:

Description
Faulting Application Path: C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.Service.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: IntelGraphicsSoftware.Service.exe
Application Version: 24.48.47.5
Application Timestamp: 66e80000
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.26100.2454
Fault Module Timestamp: 398a1cce
Exception Code: e0434352
Exception Offset: 00000000000c837a
OS Version: 10.0.26100.2.0.0.256.48
Locale ID: 14345
Additional Information 1: b82d
Additional Information 2: b82db5d901fac7046ef27064943eb835
Additional Information 3: baf6
Additional Information 4: baf696491fcb59792a5bb7f593e7c557

Extra information about the problem
Bucket ID: 815ca73de5436c5c40768a62b0eefa5f (1186287708338584159)

I have tried to do reinstall the driver using DDU method in safe mode windows, but the error still the appears.  Please advise what to do?

Thank you

[tisme1250]

Hello everyone

I too have an issue with Intel Graphic Software from the last "Intel® Graphics Driver 32.0.101.6325/32.0.101.101.6252 pour Intel® Arc™ graphiques série B, graphiques Intel® Arc™ série A, graphiques Intel® Iris® Xe et processeurs Intel® Core™ Ultra avec graphiques Intel® Arc™.

At the opening of the software, it creates these problems reports : 

1/ 

{"category":"AppCore","level":"Critical","message":"Une m\u00E9thode a \u00E9t\u00E9 appel\u00E9e \u00E0 un moment inattendu.\r\n\r\nUne m\u00E9thode a \u00E9t\u00E9 appel\u00E9e \u00E0 un moment inattendu.\r\n","exception":{"type":"InvalidOperationException","message":"Une m\u00E9thode a \u00E9t\u00E9 appel\u00E9e \u00E0 un moment inattendu.\r\n\r\nUne m\u00E9thode a \u00E9t\u00E9 appel\u00E9e \u00E0 un moment inattendu.\r\n"}}

2/

Nom de l'application défaillante : IntelGraphicsSoftware.exe, version : 24.50.1001.1, horodatage : 0x66e80000
Nom du module défaillant : Microsoft.UI.Xaml.dll, version : 3.1.6.0, horodatage : 0xe09b717f
Exception code: 0xc000027b
Fault offset: 0x0000000000009125
Identifiant du processus défaillant : 0x24AC
Heure de début de l'application défaillante : 0x1DB60DB3266A5FC
Chemin de l'application défaillante : C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.exe
Chemin du module défaillant : C:\Program Files\Intel\Intel Graphics Software\Microsoft.UI.Xaml.dll
ID du rapport : 9a463130-1780-4406-a561-7c7da9470523
Nom complet du package défaillant :
Package défaillant – ID d'application relatif :

There is also a problem report when I turn off the PC : 

Nom de l'application défaillante : IntelGraphicsSoftware.Service.exe, version : 24.50.1001.1, horodatage : 0x66e80000
Nom du module défaillant : KERNELBASE.dll, version : 10.0.26100.2454, horodatage : 0x398a1cce
Exception code: 0xe0434352
Fault offset: 0x00000000000c837a
Identifiant du processus défaillant : 0x1128
Heure de début de l'application défaillante : 0x1DB60590FF23716
Chemin de l'application défaillante : C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.Service.exe
Chemin du module défaillant : C:\WINDOWS\System32\KERNELBASE.dll
ID du rapport : bfde4d60-eef2-40ce-9fae-e3c609e02e2b
Nom complet du package défaillant :
Package défaillant – ID d'application relatif :

Thanks a lot 

[DhannielM_Intel]

Hello LT7879,

Thank you for confirming this. I noticed that the workaround suggested by @CCWH is no longer effective after the driver update. I will investigate this 'APPCRASH' issue further internally. Lastly, @tisme1250, please create a separate thread for this so we can address it in an organized manner. Thank you for your patience.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[LT7879]

hi @DhannielM_Intel 

Just updated to 6458 version, and the error message still appears. 

[beku]

I am from germany and have the same issue everyday when shuting down my IntelNuc computer.

Reliability Monitor

Event log

Sysinfo

Driver

Installed Intel Software

It's very sad that Intel can't even program their own hardware properly anymore.

I don't want to complain, but when a company like Intel works so sloppily, it's no wonder that users prefer other, cheaper manufacturers. People buy Intel because of the quality, but it seems that it doesn't exist anymore!

 

[NormanS_Intel]

Hello @LT7879, @tisme1250, @beku, @Polymathy1, @CCWH, @DimDim,

Thank you for your patience. I apologize for the delay in our response as we have been carefully investigating the issue. Based on our findings and tests, the latest version of Intel® Graphics Software should resolve the problem. We did not encounter the error during our checks. Please perform a clean installation using DDU and install graphics driver version 32.0.101.6732. Kindly let us know the results. I look forward to hearing from you.

Best regards,

Norman S.

Intel Customer Support Engineer

[DimDim]

Hello @NormanS_Intel,

I installed the latest WHQL Certified Intel Graphics Driver (v32.0.101.6734) and, after several reboots, I haven’t experienced any crashes. 

However, it appears that the Intel Graphics Command Center has been removed.
Should I reinstall it from the Microsoft Store, even though the Intel Graphics Software remains installed and fully operational?

At least the crashes are gone.

Thank you.

[NormanS_Intel]

Hello LT7879,

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated so we can move forward with resolving this matter.

Best regards,

Norman S.

Intel Customer Support Engineer

[tisme1250]

Hello and thank you for your latest messages. I've been very busy at work and haven't replied to you. Please forgive me. Thank you very much.

According to the event viewer, I no longer have any error messages related to the graphics card, at least since I installed the driver version 32.0.101.6651 and even the one before that, 32.0.101.6647, on 9 March 2025.

I am left with an error message that appeared, at the time, around the same time as those related to the graphics card and that is ‘Device Association Service has detected an endpoint discovery failure’ 3503. But I don't know if it's all related.

Thanks again for your invaluable help. Have a nice day,

tisme1250

[LT7879]

Dear Norman

I have updated the driver to the latest version 32.0.101.6734, and no more error message. 

Thank you

[NormanS_Intel]

Hello LT7879 and tisme1250,

I'm pleased to hear that the error message is no longer appearing in the event viewer. Please be assured that all reported issues are thoroughly reviewed and investigated.

@tisme1250, if you're experiencing a different issue, I recommend creating a separate thread dedicated to that matter so we can investigate further. Additionally, I've checked our records and noticed you have another thread [https://community.intel.com/t5/Graphics/Issue-with-the-latest-intel-UHD-Graphics-770-driver/m-p/1657640#M137649] that is still under investigation.

@LT7879, I will proceed to close this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be actively monitored.

Thank you for your understanding and patience.

Best regards,

Norman S.

Intel Customer Support Engineer