arc 770 card can't display geometry in houdini 20.5 with vulkan mode

[noti]

Hi, i found a770 card( with newest driver ) can't display geometry(3d models) inside houdini 20.5 with vulkan(default mode) mode, any help would be greatly appreciated.

[RandyT_Intel]

Hello noti,

To assist you effectively and resolve your issue, I need some additional information. Kindly provide answers to the following questions: 

• What is the exact version of the Intel graphics driver you have installed?
• Are you using the latest version of Houdini 20.5? Have you checked for any recent updates or patches?
• What are the specifications of your system (CPU, RAM, operating system)? Are there any other hardware components that might be affecting performance?
• Are there any specific error messages or logs that appear when you try to display 3D models in Vulkan mode? If so, what do they say?
• Have you tried rolling back to a previous driver version to see if the issue persists? If so, what were the results?

In addition, kindly run Intel® System Support Utility for Windows* this will help me isolate the issue.

Randy T. 

Intel Customer Support Technician 

[noti]

HOUDINI_VULKAN_VIEWER=0

info has uploaded.

houdini version is 20.5.332, see nothing in vulkan viewport mode.

If you change to opengl mode by modify the "houdini.env" file, add below line in the end:

HOUDINI_VULKAN_VIEWER=0

reopen houdini it shows geometry.

[RandyT_Intel]

Hello noti,

I need to consult with our engineering team regarding the graphics driver issue you reported. Currently, we do not have an updated graphics driver for the card in question, so trying an alternative is not possible at this time.

While I cannot provide an ETA for a resolution, please rest assured that I am actively working on this case and will be conducting further research.

I will update you as soon as I have more information or a recommendation from our engineers.

Randy T

Intel Custome Support Technician

[RandyT_Intel]

Hello Noti,

Upon review, we have identified that the latest version 32.0.101.5989 of the Intel® Arc™ & Iris® Xe Graphics - Windows* is available. Could you please try installing it on your system and share your observations after the update?

Thank you for your cooperation.

Randy T

Intel Customer Support Technician

[noti]

it not work.

retry using ddu, not work, too.

[RandyT_Intel]

Hello Noti,

I am now working with our engineering team to resolve your issue. I will update you as soon as I have their recommendations. Please note that there's no specific ETA at the moment, but I will keep you informed.

Thank you for your patience.

Randy T

Intel Customer Support Technician

[RandyT_Intel]

Hello Noti,

Our team is requesting additional screenshots or a recording to help replicate the issue you're experiencing. Could you please provide us with a detailed observations and experiences related to this issue?

I appreciate your cooperation and thank you for your patience.

Thank you for your patience.

Randy T

Intel Customer Support Technician

[noti]

By the way, this website has limitation of uploading file size(23mb), which is very inconvenient;

i can only compress the video to extreme.

[RandyT_Intel]

Hi Noti,

I will be forwarding this to our engineering team so we can begin investigating the issue. I apologize for the website restrictions and will make sure to inform the relevant parties about this limitation.

Thank you for your patience, and I will get back to you once we have some findings.

Randy T.

Intel Customer Support Technician

[Felipe_Intel]

Hello 

 A fix for this issue was included in driver 32.0.101.6732. Please download and install this or a newer driver. We-d appreciate if you can test on your side and report back.

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

[Ernesto_C_Intel1]

Hi @noti, 

I'm following up on @Felipe_Intel's message. Kindly advise if you need more time to test the fix that we've provided. 

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[noti]

Ok, I'll try it later to see if this has been fixed.

[JaveA_Intel]

Hi @noti,

Thank you for your response. We will be waiting for the result of our recommendation.

Regards,

Jave Vincent A.

Intel Customer Support Engineer

[noti]

it works, thanks.

[JaveA_Intel]

Hi @noti

Thank you for updating us. We are glad that it is working now on the latest driver.  I will close this thread now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Regards,

Jave Vincent A.

Intel Customer Support Engineer