Panel Self Refresh

[daveking]

Hi

I have an issues with turning the panel self refresh setting to off for both plugged in and battery.  When set to off, it will always default back to On when restarted.  My laptop is a Microsoft Surface Pro 7 and this settings is reported as helping with the random shutdown issue this laptop suffers from.

Thanks in advance

[JohnM_Intel]

Hello DaveKing,

Thank you for reaching out to the community and sharing your concern.

Could you confirm which version of Intel Graphics Command Center you are using? Is it the beta version? If not, please try downloading the beta version from the Microsoft Store.

If the issue persists even after using the beta version, please let me know so we can further assist you.

Best regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello DaveKing,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

John Sergio M.

Intel Customer Support Technician

[VonM_Intel]

Hello DaveKing,

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician

[daveking]

Hello, sorry for my delayed response.

I installed the Beta version from microsoft store but it has not helped to stop the random shutdowns, nor does it remember the settings after a shutdown.

😞