Iris Xe Graphics make game client disappear.

[TonyTeo]

Hello Support

I am using Asus Zenbook with Iris Xe Graphics onboard card.

I play a old game, the client frequently disappear after a while.
If I open Device Manager -> Display adapters-> Iris Xe Graphics and 'Disable device', then the client game run smoothly.

Kindly advice what is the issue? how to play game without Disable Iris Xe Graphics .

Thank you

[RandyT_Intel]

Hi @TonyTeo,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Could you let me know the origin of the game? Where did it come from, and where did you download it? 
• Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? 
• What is the name of the old game you are playing?
• How frequently does the game client disappear?
• Are there any error messages or logs when the game client disappears?
• Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. 

You may also check this article. I suspect we need to configure these settings in your system. How To Set the Default GPU for Applications and Games

I look forward to your response and am committed to resolving your issue promptly. 

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @TonyTeo,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @TonyTeo,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,

Randy T.

Intel Customer Support Technician