Graphics
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Iris Xe Graphics not supporting 3440x1440

dion_berisha
Beginner
380 Views

Hello there, 

 

I hope you all are doing well.

I recently have bought a Philips 345E2AE/00 Monitor, which uses 3440x1440 resolution up to 75hz, I have it connected to an Lenovo IdeaPad 5 14itl05 which uses a  i7-1165G7 processor and Intel Iris Xe Graphics. I am using the provided HDMI2.0 to connect the two. 

But, unfortunately the monitor shows no input video, the only time that it is showing input it is when I downgrade to 1920x1080 and use interlacing refresh rate. By the research I've done the Iris Xe Graphics should support to 4k 30Hz. What can I do to at least run 3440x1440 30Hz resolution without interlacing , but I would prefer to use it with 75Hz.

Any help would be greatly appreciated.

 

All the best,

Dion

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6 Replies
Alberto_R_Intel
Moderator
347 Views

dion_berisha, Thank you for posting in the Intel® Communities Support.


Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Additionally, while the monitor is connected to the computer, please provide the Intel® graphics report as well:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html


And finally the DxDiag report:

-On the Windows* search bar, enter DxDiag

-Open the tool

-Select the "Save all information" option

-And then attached the file to this post.


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


dion_berisha
Beginner
342 Views

Hello Alberto,

 

Thank you for the reply,

 

Please find attached the reports you asked for.

 

All the best,

Dion

Alberto_R_Intel
Moderator
316 Views

Hello dion_berisha, Thank you very much for sharing the reports.


According to the graphics report, it seems the 3440 x 1440 (75p Hz) resolution is supported by your platform.


And based on the SSU document, the graphics driver version currently installed on your device is 30.0.100.9955.


It is important to mention that it is recommended to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked on Lenovo's website and the latest graphics drive version they have available is 30.0.101.1960. Please try a clean installation of that driver following the instructions in the links below:

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/5-series/ideapad-5-14itl05/download...

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


If the problem remains after that, even though the Intel® graphics drivers are generic, for testing purposes, try a clean installation this time of our latest Intel® graphics driver version 31.0.101.3790:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?


We also recommend to get in contact directly with Lenovo Support to make sure the latest BIOS version is currently installed in your machine or, if necessary, to gather the instructions on how to update it:

https://support.lenovo.com/us/en/


Once you get the chance, please let us know the results.


Regards,

Albert R.


Intel Customer Support Technician



Alberto_R_Intel
Moderator
253 Views

Hello dion_berisha, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


dion_berisha
Beginner
250 Views

Hello Alberto,

 

Unfortunately, none of the drivers made a difference, and I updated Bios to the latest version. It seems my only solution is to return the monitor.

 

Thank you so much for your time and help 🙂

 

All the best,

Dion

 

Alberto_R_Intel
Moderator
225 Views

Hello dion_berisha, You are very welcome, thank you very much for sharing those updates.

 

We are sorry to hear that the issue persists after trying the troubleshooting steps provided previously and we completely understand your decision to return the monitor.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


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