Community
cancel
Showing results for 
Search instead for 
Did you mean: 
AH10
Beginner
3,009 Views

Is Intel HD Graphics 4000 ver. 10.18.10.5059 (latest version) supported in the latest Windows feature update (ver. 1809)?

If so, I have attempted to update my computer to this version (1809) and found it fell short with not allowing the graphics driver to run (Code 48 in Device Manager). I am not certain whose issue this is... but I hope I can still continue to progress with updates without needing to get another computer. I have read you cannot change out the graphics card for another on laptops (which I have one). If Windows or Intel will issue a new update for this device, I cannot say. I really don't know. I've read multiple other cases of this nature for this same driver before with no clear answer. Other customers are also agitated about this dilemma. Let us hope we can find an answer and possibly a solution soon.

0 Kudos
3 Replies
Alberto_R_Intel
Moderator
893 Views

AH10, Thank you for posting in the Intel® Communities Support. For us to better assist you, we just wanted to verify a few details about your system: What is the model of the laptop? The driver version 10.18.10.5059, is that the driver provided by the manufacturer of the computer? Besides that error 48 showing in device manager, is there any other problem? We recommend to install the graphics driver provided by the manufacturer of the computer since that driver was customized by them to work with your specific platform. In this case, we can delete the driver from device manager, reboot the PC and re-install it again: https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html There is an Intel® generic graphics driver version 15.33.47.5059 that we can also try to install: https://downloadcenter.intel.com/download/28164/Intel-Graphics-Driver-for-Windows-15-33-?product=814... Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
AH10
Beginner
893 Views

Hi. Thank you for responding so quickly. I have a Dell Latitude E5530 and the Intel driver came installed on my laptop when I got it. I have rolled back the 1809 update because I could not longer put my computer to sleep or use the night light feature. So now I am running 1803 again and hoping to make some changes before I try again. I will also look into what Dell says about this driver but I will be gladly following with your help as well. Thanks again.
Alberto_R_Intel
Moderator
893 Views

Hi AH10, You are very welcome, thank you for providing that information. I looked in Dell's web site for the proper driver version for your system and the version that is available is 10.18.10.4425 ,A18, please try to install that version since it was design for your specific laptop: https://www.dell.com/support/home/us/en/04/product-support/product/latitude-e5530/drivers If the problem remains after that, then the next thing to do will be to get in contact with Dell directly to confirm if the laptop supports the 1809 build: https://www.dell.com/support/home/us/en/04 Or you can also get in contact with Microsoft directly for them to provide further suggestions for this scenario: https://support.microsoft.com/en-us Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Reply