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MMcMa1
Beginner
1,263 Views

Is my Intel 4 Series Express graphics causing stuttering video playback?

I have a very nice older Dell Studio that has Intel 4 Series chipset graphics. When I stream my ISO, MP4 or any other file, the graphics are a bit choppy an blur or stutter sometimes.

I updated the Intel accelerator media driver but did not do much

My laptop is 4GB RAm and has a 2.1 GHz processor.

What can I do?

0 Kudos
5 Replies
AlHill
Super User
118 Views

What operating system? If Windows 10, your processor and chipset are not supported.

Doc

MMcMa1
Beginner
118 Views

Win 7 32 bit

it was a Vista machine originally

AlHill
Super User
118 Views

Download, run, and ATTACH the results of this utility. Then, an intel support engineer can assist you.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows*

Doc

MMcMa1
Beginner
118 Views

Operating System: Microsoft Windows 7 Ultimate(6.1.7600 Build 7600)

Physical Memory (Installed): 4 GB

Processor: Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz

System Type: X86-based PC

Display Adapter(s): Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1) 8.15.10.1749

Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1) 8.15.10.1749

System Manufacturer: Dell Inc.

System Model: 0D176M

Network Adapter(s): Broadcom NetLink (TM) Gigabit Ethernet 11.22.0.2

Dell Wireless 1397 WLAN Mini-Card 4.176.75.21

Disk(s): TOSHIBA MQ01ABF050 ATA Device 455.23 GB (available) 6.1.7600.16385

idata
Community Manager
118 Views

Hello irishmike,

 

 

Intel Customer Service no longer responds to telephone, chat, or e-mail inquiries for Intel® Core™2 Duo Processor T6500, but you may want to try our "Discontinued Products Community" to get recommendations from fellow community members. You may also find the "Discontinued Products Website" helpful to address your request:

 

 

Discontinued Products Community

 

 

/community/tech/discontinued-products https://communities.intel.com/community/tech/discontinued-products

 

 

Discontinued Products Website

 

 

https://www.intel.com/content/www/us/en/support/discontinued-products.html https://www.intel.com/content/www/us/en/support/discontinued-products.html

 

 

 

Keep in mind that other community members may assist since Intel will not provide any assistance on the Community. It is also worth mentioning that you can verify additional information about this product's discontinuance status at http://ark.intel.com/ http://ark.intel.com/ > Product Status > "Discontinued".

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
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