Is there a difference for codec support between J1900 and J3710 for video playback under Windows 10?

[Philip_G_Intel1]

I replaced a PC at home last week. The initial PC, let's call it the working one, was based on the J1900 processor. The new one is based on the J3710.

I watch TV using the PC from a company called Sky. They are UK based, and stream their shows through a service called SkyGo. The underlying infrastructure is based on Microsoft's Silverlight. I run Windows 10 64 bit for both PCs and the SkyGo is watched through IE11. I updated the drviers for both PCs to "the latest" – I don't have the versions to hand but for the J1900 they were dated end of December 2015 and for the J3710 they are dated sometime in April, 2016.

What I noticed between the two PCs is that for some video formats that I play the video seems to stutter and for others it works fine. I tried a few Blu Ray discs and they show no issues. Same with some YouTube clips in both SD and HD. However, some streaming videos and especially SkyGo stutter and have poor quality, as though hardware acceleration is not being used and there is something amiss with the DirectShow filter chain. The problem is though I don't know where to check on what the difference is. I downloaded a utility onto the J3710 called "DXVA Checker" where you can check certain codec / file formats and it will show you the filters that will be used. I noticed on the J3710 that some codecs like MPEG-2 or VC-1 don't appear to be hardware accelerated but others like H264 do.

Do you know where I can start to check what the difference is between the J1900 installation and the J3710? I didn't do anything special for the J1900 – it just works – so am wondering if there are some features removed from the J3710 that affect decoding for older codecs like MPEG-2 though hardware. I already was hit by the xHCI changes for Skylake when installing Windows.

[idata]

Hi TheProfessorY,

According to what you mentioned your processor seems to be working properly, what I can suggest you is to update Microsoft® Silverlight*https://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx https://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx Also you can try to run SkyGo* on another browser. Regards,Hellen.

[idata]

Hi TheProfessorY,

I was wondering if the information provided helps you. Regards,Hellen.

[Philip_G_Intel1]

Hello,

Thanks for your reply.

At the moment I have not had time to investigate further, but I will try and do so over the weekend. I did try SkyGo in other browsers but it didn't work. Silverlight is not supported in Edge or Chrome. I can try Firefox though to see if that shows some improvement.

Philip

[idata]

Hi TheProfessorY,

Let me know the outcome.

Could you please attach the result of the Intel® System Support Utility, in order to help you?

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Regards,

Hellen.

[Philip_G_Intel1]

Hello. I tried a new browser - Firefox - and the result was the same. SIlverlight is not supported on Edge or Chrome so I couldn't try those.

I didn't see the suggestion above to try the support utility. I will try and run that this evening.

[idata]

Hi TheProfessorY,

The Intel® System Support Utility (Intel® SSU) is a standalone utility that performs a detailed scan, report, and analysis of your computer system information and devices. Intel SSU produces an output file that can be saved, viewed, and shared by the user. No personal information is collected. Intel is committed to protecting your privacy. Regards,Hellen.

[Philip_G_Intel1]

Hello. I have run the utility and have the XML file for the output.

[idata]

Hi TheProfessorY

It seems to be a compatibility issue, please try with this method, installing the latest graphics driver manually. How to manually install an Intel® Graphics Driver in Windows® 10http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Intel® HD Graphics Driver for Windows® 10https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=91532 https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=91532 Regards,Hellen.

[idata]

Hi TheProfessorY,

I'm just following on this thread to ask you if your issue was resolved with the information provided above. Regards,Hellen.