Issue with Lenovo X1 device with AVStream Camera 2500 and drivers published by Intel

PDz_ · ‎02-01-2017

Hello!

I have got Lenovo ThinkPad X1 Tablet (Type 20GG-002AGE).

Tablet is equip with GPU Intel HD Graphics 515 and Camera AVStream Camera 2500 (VEN_8086&DEV_191E).

I found two drivers released by Intel for this camera:

1st. version 30.9600.6887.247

2nd version 30.9600.7082.2627

On both drivers there were problems in Microsoft Camera application (version 6.3.9600.16384) and in external application, which is using internal camera applied in the device.

Basically problems concerned:

1. General stability - unexpected crashing in Microsoft Camera application or during previewing gallery (on newest/last pictures camera is turning on, which is indicated by diode - quick moving between pictures made application crashed) and

2. Flash light - in mode of static light, used in video recording (dedicated setting for video) and in the same context, in external application.

Conclusions based on observations are following:

1. Version 30.9600.6887.247 - camera was unstable and crashed many times - static flash light worked fine (in both Microsoft Camera application and external application).

2. Version 30.9600.7082.2627 - camera was stable (no crash occurred) - static flash light didn't working well for longer (flash light is just blinking (in the moment of launching, triggering light) and next not lighting)).

Question is whether there is any following version of this driver, which is fixing both issues?

If no, what can be done here, to make (on drivers version 30.9600.7082.2627) camera flash full working?

Best Regards!

idata · ‎02-01-2017

Hello Pawel_Dz,

Due to the fact that this is Lenovo integration the best place to get support on this would be on their forum support or calling them if available/possible as they are more familiar with your system and how all the components interact with each other, Intel makes drivers and hardware and then this components and drivers are integrated in your system based on the features and specifications required but this drivers and components can be customized in your system, please contact your Tablet manufacturer for assistance, they have the proper drivers and support for your system.

You should get support here:

https://forums.lenovo.com/t5/English-Community/ct-p/Community-EN https://forums.lenovo.com/t5/English-Community/ct-p/Community-EN

Or here:

http://support.lenovo.com/cr/en/products/Tablets/ThinkPad-Tablet-Series/ThinkPad-X1-Tablet/20GG/002AGE?linkTrack=Caps%253ABody_SerialNumber&beta=false http://support.lenovo.com/cr/en/products/Tablets/ThinkPad-Tablet-Series/ThinkPad-X1-Tablet/20GG/002AGE?linkTrack=Caps%253ABody_SerialNumber&beta=false

NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Regards,

Ivan.

PDz_ · ‎02-02-2017

Hello Ivan!

So I will try on Lenovo support with this one.

Nevertheless thank you for your response.

Best Regards!

idata · ‎02-02-2017

You are more than welcome!

Ivan.