Re: Issue with the latest intel UHD Graphics 770 driver

tisme1250 · ‎01-06-2025

Hello everyone

As I indicated in the title I have this error message since the last driver update installation.

My PC runs with : Windows 11 Version 24H2 pour les systèmes x64 (KB5048667)

Nom du journal :Application
Source : Application Error
Date : 06/01/2025 16:49:57
ID de l’événement :1000
Catégorie de la tâche :Événements d’arrêts inattendus d’applications
Niveau : Erreur
Mots clés :
Utilisateur : Système
Ordinateur : YL
Description :
Nom de l'application défaillante : IntelGraphicsSoftware.Service.exe, version : 24.50.1001.1, horodatage : 0x66e80000
Nom du module défaillant : KERNELBASE.dll, version : 10.0.26100.2454, horodatage : 0x398a1cce
Exception code: 0xe0434352
Fault offset: 0x00000000000c837a
Identifiant du processus défaillant : 0x1140
Heure de début de l'application défaillante : 0x1DB604BCC50E9E3
Chemin de l'application défaillante : C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.Service.exe
Chemin du module défaillant : C:\WINDOWS\System32\KERNELBASE.dll
ID du rapport : 5d1b01cf-0442-4df9-8b69-24b4e95e16f9
Nom complet du package défaillant :
Package défaillant – ID d'application relatif :
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-01-06T15:49:57.4408058Z" />
<EventRecordID>9964</EventRecordID>
<Correlation />
<Execution ProcessID="13768" ThreadID="3324" />
<Channel>Application</Channel>
<Computer>YL</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="AppName">IntelGraphicsSoftware.Service.exe</Data>
<Data Name="AppVersion">24.50.1001.1</Data>
<Data Name="AppTimeStamp">66e80000</Data>
<Data Name="ModuleName">KERNELBASE.dll</Data>
<Data Name="ModuleVersion">10.0.26100.2454</Data>
<Data Name="ModuleTimeStamp">398a1cce</Data>
<Data Name="ExceptionCode">e0434352</Data>
<Data Name="FaultingOffset">00000000000c837a</Data>
<Data Name="ProcessId">0x1140</Data>
<Data Name="ProcessCreationTime">0x1db604bcc50e9e3</Data>
<Data Name="AppPath">C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.Service.exe</Data>
<Data Name="ModulePath">C:\WINDOWS\System32\KERNELBASE.dll</Data>
<Data Name="IntegratorReportId">5d1b01cf-0442-4df9-8b69-24b4e95e16f9</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

Thanks for help and very happy new year 2025 !

JedG_Intel · ‎01-08-2025

Hello tisme1250,

Thank you for posting on Intel Community Forum.

For a better approach in resolving this concern, please share the details below.

1. What was the last known working driver version?

2. Why did you update the driver, are you having issues with the previous one?

3. Have you tried rolling back the driver to see if the same issue will persist?

4. Photo/screenshot of the exact error message.

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

tisme1250 · ‎01-09-2025

Hello and thanks a lot for answering

I updated the driver because Intel® Driver and Support Wizard
suggested it

Driver version :

This download installs Intel® Graphics Driver 32.0.101.6449/32.0.101.101.6256 for Intel® Arc™ B-Series Graphics, Intel® Arc™ A-Series Graphics, Intel® Iris® Xe Graphics, and Intel® Core™ Ultra Processors with Intel® Arc™ Graphics.

Version:
32.0.101.6449Date de sortie:
2 janvier 2025Taille:
1578.06 Mo

What was the last known working driver version ? 32.0.101.6449/32.0.101.101.6256 WHQL

Have you tried rolling back the driver to see if the same issue will persist ? No, but I know that there was no issue

Screens :

Nom du journal :Application
Source : Application Error
Date : 08/01/2025 13:57:55
ID de l’événement :1000
Catégorie de la tâche :Événements d’arrêts inattendus d’applications
Niveau : Erreur
Mots clés :
Utilisateur : Système
Ordinateur : YL
Description :
Nom de l'application défaillante : IntelGraphicsSoftware.Service.exe, version : 24.50.1001.1, horodatage : 0x66e80000
Nom du module défaillant : KERNELBASE.dll, version : 10.0.26100.2454, horodatage : 0x398a1cce
Exception code: 0xe0434352
Fault offset: 0x00000000000c837a
Identifiant du processus défaillant : 0x1120
Heure de début de l'application défaillante : 0x1DB61BC545314F7
Chemin de l'application défaillante : C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.Service.exe
Chemin du module défaillant : C:\WINDOWS\System32\KERNELBASE.dll
ID du rapport : 06098e6b-9118-46e6-af76-d44aeed9b46a
Nom complet du package défaillant :
Package défaillant – ID d'application relatif :
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-01-08T12:57:55.1594890Z" />
<EventRecordID>10581</EventRecordID>
<Correlation />
<Execution ProcessID="9572" ThreadID="1192" />
<Channel>Application</Channel>
<Computer>YL</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="AppName">IntelGraphicsSoftware.Service.exe</Data>
<Data Name="AppVersion">24.50.1001.1</Data>
<Data Name="AppTimeStamp">66e80000</Data>
<Data Name="ModuleName">KERNELBASE.dll</Data>
<Data Name="ModuleVersion">10.0.26100.2454</Data>
<Data Name="ModuleTimeStamp">398a1cce</Data>
<Data Name="ExceptionCode">e0434352</Data>
<Data Name="FaultingOffset">00000000000c837a</Data>
<Data Name="ProcessId">0x1120</Data>
<Data Name="ProcessCreationTime">0x1db61bc545314f7</Data>
<Data Name="AppPath">C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.Service.exe</Data>
<Data Name="ModulePath">C:\WINDOWS\System32\KERNELBASE.dll</Data>
<Data Name="IntegratorReportId">06098e6b-9118-46e6-af76-d44aeed9b46a</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

Nom du journal :Application
Source : Application Error
Date : 07/01/2025 09:07:30
ID de l’événement :1000
Catégorie de la tâche :Événements d’arrêts inattendus d’applications
Niveau : Erreur
Mots clés :
Utilisateur : YL\yann_
Ordinateur : YL
Description :
Nom de l'application défaillante : IntelGraphicsSoftware.exe, version : 24.50.1001.1, horodatage : 0x66e80000
Nom du module défaillant : Microsoft.UI.Xaml.dll, version : 3.1.6.0, horodatage : 0xe09b717f
Exception code: 0xc000027b
Fault offset: 0x0000000000009125
Identifiant du processus défaillant : 0x24AC
Heure de début de l'application défaillante : 0x1DB60DB3266A5FC
Chemin de l'application défaillante : C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.exe
Chemin du module défaillant : C:\Program Files\Intel\Intel Graphics Software\Microsoft.UI.Xaml.dll
ID du rapport : 9a463130-1780-4406-a561-7c7da9470523
Nom complet du package défaillant :
Package défaillant – ID d'application relatif :
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-01-07T08:07:30.1450966Z" />
<EventRecordID>10124</EventRecordID>
<Correlation />
<Execution ProcessID="12344" ThreadID="10564" />
<Channel>Application</Channel>
<Computer>YL</Computer>
<Security UserID="S-1-5-21-2691894262-6119066-1833572216-1004" />
</System>
<EventData>
<Data Name="AppName">IntelGraphicsSoftware.exe</Data>
<Data Name="AppVersion">24.50.1001.1</Data>
<Data Name="AppTimeStamp">66e80000</Data>
<Data Name="ModuleName">Microsoft.UI.Xaml.dll</Data>
<Data Name="ModuleVersion">3.1.6.0</Data>
<Data Name="ModuleTimeStamp">e09b717f</Data>
<Data Name="ExceptionCode">c000027b</Data>
<Data Name="FaultingOffset">0000000000009125</Data>
<Data Name="ProcessId">0x24ac</Data>
<Data Name="ProcessCreationTime">0x1db60db3266a5fc</Data>
<Data Name="AppPath">C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.exe</Data>
<Data Name="ModulePath">C:\Program Files\Intel\Intel Graphics Software\Microsoft.UI.Xaml.dll</Data>
<Data Name="IntegratorReportId">9a463130-1780-4406-a561-7c7da9470523</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

Thanks a lot

tisme1250 · ‎01-09-2025

Hello and thanks a lot for answering

1. What was the last known working driver version ?

Intel® Graphics Driver 32.0.101.6449/32.0.101.101.6256 for Intel® Arc™ B-Series Graphics, Intel® Arc™ A-Series Graphics, Intel® Iris® Xe Graphics, and Intel® Core™ Ultra Processors with Intel® Arc™ Graphics. Version : 32.0.101.6449 Date de sortie : 2 janvier 2025 Taille:
1578.06 Mo

2. Why did you update the driver, are you having issues with the previous one? I updated the driver because Intel® Driver and Support Wizard
suggested it

3. Have you tried rolling back the driver to see if the same issue will persist ? No, but I know that there was no issue

Screens :

Nom du journal :Application
Source : Application Error
Date : 08/01/2025 13:57:55
ID de l’événement :1000
Catégorie de la tâche :Événements d’arrêts inattendus d’applications
Niveau : Erreur
Mots clés :
Utilisateur : Système
Ordinateur : YL
Description :
Nom de l'application défaillante : IntelGraphicsSoftware.Service.exe, version : 24.50.1001.1, horodatage : 0x66e80000
Nom du module défaillant : KERNELBASE.dll, version : 10.0.26100.2454, horodatage : 0x398a1cce
Exception code: 0xe0434352
Fault offset: 0x00000000000c837a
Identifiant du processus défaillant : 0x1120
Heure de début de l'application défaillante : 0x1DB61BC545314F7
Chemin de l'application défaillante : C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.Service.exe
Chemin du module défaillant : C:\WINDOWS\System32\KERNELBASE.dll
ID du rapport : 06098e6b-9118-46e6-af76-d44aeed9b46a
Nom complet du package défaillant :
Package défaillant – ID d'application relatif :
XML de l’événement :
<Event xmlns=" http: //schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-01-08T12:57:55.1594890Z" />
<EventRecordID>10581</EventRecordID>
<Correlation />
<Execution ProcessID="9572" ThreadID="1192" />
<Channel>Application</Channel>
<Computer>YL</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="AppName">IntelGraphicsSoftware.Service.exe</Data>
<Data Name="AppVersion">24.50.1001.1</Data>
<Data Name="AppTimeStamp">66e80000</Data>
<Data Name="ModuleName">KERNELBASE.dll</Data>
<Data Name="ModuleVersion">10.0.26100.2454</Data>
<Data Name="ModuleTimeStamp">398a1cce</Data>
<Data Name="ExceptionCode">e0434352</Data>
<Data Name="FaultingOffset">00000000000c837a</Data>
<Data Name="ProcessId">0x1120</Data>
<Data Name="ProcessCreationTime">0x1db61bc545314f7</Data>
<Data Name="AppPath">C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.Service.exe</Data>
<Data Name="ModulePath">C:\WINDOWS\System32\KERNELBASE.dll</Data>
<Data Name="IntegratorReportId">06098e6b-9118-46e6-af76-d44aeed9b46a</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

Nom du journal :Application
Source : Application Error
Date : 07/01/2025 09:07:30
ID de l’événement :1000
Catégorie de la tâche :Événements d’arrêts inattendus d’applications
Niveau : Erreur
Mots clés :
Utilisateur : YL\yann_
Ordinateur : YL
Description :
Nom de l'application défaillante : IntelGraphicsSoftware.exe, version : 24.50.1001.1, horodatage : 0x66e80000
Nom du module défaillant : Microsoft.UI.Xaml.dll, version : 3.1.6.0, horodatage : 0xe09b717f
Exception code: 0xc000027b
Fault offset: 0x0000000000009125
Identifiant du processus défaillant : 0x24AC
Heure de début de l'application défaillante : 0x1DB60DB3266A5FC
Chemin de l'application défaillante : C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.exe
Chemin du module défaillant : C:\Program Files\Intel\Intel Graphics Software\Microsoft.UI.Xaml.dll
ID du rapport : 9a463130-1780-4406-a561-7c7da9470523
Nom complet du package défaillant :
Package défaillant – ID d'application relatif :
XML de l’événement :
<Event xmlns=" http: //schemas.microsoft.com /win/2004/08/events/event
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-01-07T08:07:30.1450966Z" />
<EventRecordID>10124</EventRecordID>
<Correlation />
<Execution ProcessID="12344" ThreadID="10564" />
<Channel>Application</Channel>
<Computer>YL</Computer>
<Security UserID="S-1-5-21-2691894262-6119066-1833572216-1004" />
</System>
<EventData>
<Data Name="AppName">IntelGraphicsSoftware.exe</Data>
<Data Name="AppVersion">24.50.1001.1</Data>
<Data Name="AppTimeStamp">66e80000</Data>
<Data Name="ModuleName">Microsoft.UI.Xaml.dll</Data>
<Data Name="ModuleVersion">3.1.6.0</Data>
<Data Name="ModuleTimeStamp">e09b717f</Data>
<Data Name="ExceptionCode">c000027b</Data>
<Data Name="FaultingOffset">0000000000009125</Data>
<Data Name="ProcessId">0x24ac</Data>
<Data Name="ProcessCreationTime">0x1db60db3266a5fc</Data>
<Data Name="AppPath">C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.exe</Data>
<Data Name="ModulePath">C:\Program Files\Intel\Intel Graphics Software\Microsoft.UI.Xaml.dll</Data>
<Data Name="IntegratorReportId">9a463130-1780-4406-a561-7c7da9470523</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

Thanks a lot

JedG_Intel · ‎01-13-2025

Hello tisme1250,

Thank you for answering all the questions. I would like to confirm some information with you to make sure that I'll be addressing this correctly.

1. Are you experiencing issues with Intel Graphics Software?

2. Is the Intel Graphics Software crashing?

3. Where are you seeing the error message? Is this on the event viewer?

4. Please share a screenshot of the error message instead of copying the text.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

tisme1250 · ‎01-14-2025

Hello Jed G.

When I launch this Intel Graphic Software : see joined file "Capture d'écran 2025-01-14 135219"

There are new message on the event viewer : see joined files 20250114_135551.JPG and 0250114_135510.JPG

And another one while I turn off the PC : see joined file (20250114_140036.JPG)

Thanks a lot

tisme1250 · ‎01-16-2025

Hello

I have exactly the same issue with the lates driver

Intel® Graphics Driver 32.0.101.6458/32.0.101.6257 (WHQL Certified)

Intel® Arc™ B-Series Graphics, Intel® Arc™ A-Series Graphics, Intel® Iris® Xe Graphics, and Intel® Core™ Ultra Processors with Intel® Arc™ Graphics.

Version: 32.0.101.6458

Thanks a lot

JedG_Intel · ‎01-16-2025

Hello tisme1250,

I appreciate you for sharing this information. I'll be investigating this issue internally and I'll get back to you as soon as possible.

Best regards,

Jed G.

Intel Customer Support Technician

Papuf · ‎02-01-2025

J'ai le même problème. J'ai mis à jour avec la version 32.0.101.6460 et j'ai remarqué une erreur systématique dans le moniteur de fiabilité avec le service IntelGraphicsSoftware.Service. Cette erreur se produit à chaque extinction du PC ou si je stoppe le service avec services.msc. Fiabilité.jpg

CasperLad · ‎02-04-2025

Hi, Did anything further happen with this?

My partners laptop has been crashing after 15/20 mins of game play and I have been going crazy trying to find out why. Looks like it was the intel service crashing which then causes the game to crash. The times line up perfectly!